Elfysha Zahar
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Sengkang General Hospital
04.2019 - 02.2020
- Determine the solution based on the issue and details provided by customers
- Understand the required skills and knowledge to resolve client's issue
- Coordinate with maintenance support team to resolve clients' concern.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Retail Assistant
Levi's
01.2019 - 03.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted customers with prompt and polite support in-person and via telephone.
Office Cleaner
Biostar Pte Ltd
10.2017 - 06.2018
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Used time management and efficient cleaning methods to meet deadlines.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
Education
Secondary 1 - Secondary 4 -
Kent Ridge Secondary
01.2017
Primary -
Innova Primary School
01.2013
Primary -
New Town Primary School
01.2012
Skills
- MS Office
- Data Entry
- Customer Service
- Telephone Support
- Filing / Document Management
- Handle Enquiries and Requests
- Front Desk/ Concierge
- Billing and Invoicing
- Microsoft Office
Languages
English
Bahasa Melayu
Employmentstatus
Singaporean
Timeline
Customer Service Officer
Sengkang General Hospital
04.2019 - 02.2020
Retail Assistant
Levi's
01.2019 - 03.2019
Office Cleaner
Biostar Pte Ltd
10.2017 - 06.2018
Secondary 1 - Secondary 4 -
Kent Ridge Secondary
Primary -
Innova Primary School
Primary -
New Town Primary School
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