Nureezha Zazali
Summary
Successful Customer Service with 1/2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Diligent Customer Service with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers to achieve results. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
MDR PTE LTD
06.2023 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Operations Coordinator
Pick Upp
02.2022 - 11.2022
- Provided direction and guidance to internal teams in order to achieve targets.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintaining smooth communications between all stakeholders and incoming requests
- Dispatch and coordination of warehouse/office operations
- Attend to all incoming enquiries with relation to operations and otherwise
- Overall monitoring of delivery operations
- Involvement in Process improvement
- Other duties as may be required by the company from time to time
Customer Service Officer
3G
06.2021 - 12.2021
- Set up service appointments to handle advanced technical concerns at customer locations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Submitted targeted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Described product and service details to customers to provide information on benefits and advantages.
Administrative Assistant
HLCycle
01.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Warehouse Assistant
Zalora
01.2014 - 03.2015
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Handled day-to-day shipping and receiving overseeing more than 70 packages per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
N'Level - N'Level
Queenstown Secondary
12.2019
PSLE - PSLE
Queenstown Primary
12.2013
Skills
- Creative Problem Solving
- Customer Data Confidentiality
- Multitasking and Prioritization
- Verbal and Written Communication
- Data Entry
- Customer Service
- Understanding Customer Needs
- Time Management
- Administrative and Office Support
- Microsoft Exchange
- Sales Quota Achievement
- Microsoft Office
- Computer Skills
- MS Office
Timeline
Customer Service Officer
MDR PTE LTD
06.2023 - 07.2024
Operations Coordinator
Pick Upp
02.2022 - 11.2022
Customer Service Officer
3G
06.2021 - 12.2021
Administrative Assistant
HLCycle
01.2020 - 02.2021
Warehouse Assistant
Zalora
01.2014 - 03.2015
N'Level - N'Level
Queenstown Secondary
PSLE - PSLE
Queenstown Primary