Hui Xuan Lim
Summary
Dynamic Service Supervisor with a proven track record at Ponte & Partner, excelling in complaint resolution and service delivery. Enhanced operational efficiency through process improvements and staff training, fostering a collaborative environment. Recognized for effectively managing service order flow and maintaining high customer satisfaction standards.
Overview
22
22
years of professional experience
Work History
Service Supervisor
Ponte & Partner
Singapore
11.2016 - Current
- Supervised daily operations to ensure adherence to service standards and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Developed and implemented process improvements, enhancing service efficiency and quality.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
Assistant Manager
The Food Theory Group
Singapore
07.2014 - 11.2016
- Led daily operations to ensure seamless service delivery and customer satisfaction.
- Coordinated staff training initiatives to enhance team performance and operational efficiency.
- Developed inventory management strategies to reduce waste and optimize stock levels.
- Implemented quality control procedures to maintain high food safety standards across all locations.
- Facilitated communication between departments to streamline processes and improve overall workflow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader
The Minor Food Group
Singapore
01.2004 - 04.2014
- Led team to achieve operational excellence through effective resource allocation and process optimization.
- Developed training programs to enhance staff performance and improve service delivery standards.
- Implemented quality control measures to ensure compliance with company policies and procedures.
- Streamlined workflow processes, resulting in increased efficiency and reduced operational bottlenecks.
- Fostered a collaborative work environment by facilitating open communication among team members.
- Mentored junior staff, promoting skill development and enhancing overall team capability.
Education
Secondary Education
Bowen Secondary School
Singapore12.2007
Skills
- Complaint handling
- Service order flow
- Task delegation
- Supervisory role experience
- Complaint resolution
- Service delivery
Timeline
Service Supervisor
Ponte & Partner
11.2016 - Current
Assistant Manager
The Food Theory Group
07.2014 - 11.2016
Team Leader
The Minor Food Group
01.2004 - 04.2014
Secondary Education
Bowen Secondary School