Dydia Binte Ismanto
Singapore
Summary
I am an open minded and fast learning individual. I believe that I can accomplish anything if I put my heart and mind to it. I am known to be a natural leader and I will not shy away from responsibilities or challenges. People who know me would describe me as sociable, because I enjoy making friends and getting to know people. I believe in working hard together as a team and that a team is only as strong as its weakest link.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Alpha Hire
12.2022 - 09.2023
- Worked at places such as AJ Hackett's Bungee Jumping bar as well as at Rasa-Rasa Shang Ri La at their poolside bar & restaurant bar, Trapizza.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Service Crew Member
MacDonalds
07.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Retail Assistant
The Body Shop
02.2021 - 05.2021
- Greeted customers, initiated conversations to determine buying preferences, helped locate merchandise and suggested suitable options
- Used POS System and other online systems to process sales, returns, online orders, accepting membership points and activating accounts for new members
- Carried out housekeeping duties daily such as sweeping, mopping and wiping down displays
- Cleaned shelves twice a week and kept storage tidy
- Helped with handling stock intake weekly and managing inventory, making sure to display products with the earliest expiry dates
- Applied knowledge learned from The Body Shop's dermatology training to real life work situations such as answering inquisitive customers' questions and explaining the products' use
- Keeping updated and staying aware of new trends, seasons and products to better promote and showcase products.
Education
GCE 'O' Levels -
North Vista Secondary School
Singapore11.2020
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Food Safety & Hygiene Certificate
Activities
- Symphonic Band Quartermaster, North Vista Secondary School, 01/01/17, 04/01/20, Participated in SYF 2019 and obtained a Certificate of Accomplishment for the school., Volunteered to perform in multiple community events from 2017-2019., Held responsible in the handling of restoration, returns and care for musical instruments that belonged to the school.
- Assistant Trainer, Singapore Youth Flying Club, 01/01/17, 04/01/20, 2019 Inter-School Glider competition., Hosted an Inter-School Flying Simulation competition., Assisted a Trainer in handling and teaching first year members.
Skillsandcapabilities
Fluent in English [written and spoken], Fluent in Malay [written and spoken]
Mailingaddress
523 Hougang Avenue 6, #02-117, Singapore, 530523
Personal Information
- Ethnicity: Javanese
- Date of Birth: 06/11/04
- Gender: Female
- Nationality: Singaporean
Timeline
Service Crew Member
Alpha Hire
12.2022 - 09.2023
Service Crew Member
MacDonalds
07.2021 - 05.2022
Retail Assistant
The Body Shop
02.2021 - 05.2021
GCE 'O' Levels -
North Vista Secondary School
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