Doris Neo
HR Professional With 10+ Years Of Experience In Performing Full Spectrum Of HR Functions
Summary
Accomplished Office and HR Manager with a proven track record at Dynasty Travel International Pte Ltd, adept in operations management and team collaboration. Excelled in enhancing company policies, reducing recruitment costs, and negotiating cost-saving contracts. Fostering a positive work environment, significantly contributing to organizational growth and efficiency.
Overview
27
27
years of professional experience
Work History
Office Manager
Dynasty Travel International Pte Ltd (New Owner)
01.2022 - Current
- Performed full spectrum of HR functions, including recruitment, training & retention planning, and payroll processing.
- Regularly review and ensure adherence to statutory requirements and compliance standards.
- Sourced and leveraged on government's grants to provide salary support to help to reskill existing employees or hire new mid-career employees, e.g. Career Conversion Programmes (CCPs) grant.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Organised and coordinated office events and meetings.
- Conducted regular inventory assessments of office supplies and prevent occurrence of stock unavailable issue.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversee and manage office relocations, renovations.
- Performed duties related to issuance, renewal and auditing of business licenses.
- Assisted to handle M.I.C.E. Tour Operations after sales contracts are secured.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Administration & HR Manager
Dynasty Travel International Pte Ltd (New Owner)
03.2014 - 12.2021
- All of the above
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Assisted in formulating, developing, implementing and evaluating policies such as HR Policy, Business Continuity Plan, Risk Evaluation, etc.
- Carry out operational audits in accordance with JTB APHQ's Annual Internal Audit Work Plan.
- Identifies, analyses and communicates any inadequate controls and deviation from established operating standards policies, plans and procedures, laws and regulations to HODs who are responsible for corrective action.
- Participates in exit meeting when the audit is completed.
- Reviews audit findings and report prepared by audit team members. Performs follow-up to ensure that corrective action has been taken.
HR Manager
Dynasty Travel International Pte Ltd
02.2005 - 02.2014
- Payroll Administration
- Handled all HR duties and responsibilities in a growing environment. Recruited, interviewed, and on-boarded 35 employees.
- Implementation of HR policies, procedures, programs and functions.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Reduced recruitment costs by establishing strong relationships with job agencies and polytechnics & universities.
- Compiling annual budget information and prepare sales reports for monthly management meeting.
- Managed manpower and logistic matters for Travel Fairs and events.
- To ensure building requirements are in compliance with authorities’ regulations on building licenses renewal.
Junior Secretary
NHS Transport & Contractor Pte Ltd
02.1998 - 01.2005
- Provides the Director with a full spectrum of secretarial and administrative support.
- Managed phone and correspondence and handled incoming and outgoing mail and faxes.
- Handle all private and confidential matters and documentation of the company and Director.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Other ad-hoc administrative duties as assigned by the Director.
Education
No Degree - Diploma in Tourism
Singapore Chinese Chamber Institute of Business
Singapore 04.2001 -
No Degree - Diploma in Retail
Singapore Chinese Chamber Institute of Business
Singapore 04.2001 -
Bachelor of Commerce - Business Management
Curtin University of Technology
Perth 04.2001 -
Skills
Customer service
Administrative support
Data entry
Office management
Operations management
Staff hiring
Contract administration
Travel coordination
Human resources
Event coordination
Payroll and budgeting
Business administration
MS office
Computer skills
Teamwork and collaboration
Personal Interest
Sightseeing, Cruising, Play Badminton, Bowling, Sudoku
Timeline
Office Manager
Dynasty Travel International Pte Ltd (New Owner)
01.2022 - Current
Administration & HR Manager
Dynasty Travel International Pte Ltd (New Owner)
03.2014 - 12.2021
HR Manager
Dynasty Travel International Pte Ltd
02.2005 - 02.2014
No Degree - Diploma in Tourism
Singapore Chinese Chamber Institute of Business
04.2001 -
No Degree - Diploma in Retail
Singapore Chinese Chamber Institute of Business
04.2001 -
Bachelor of Commerce - Business Management
Curtin University of Technology
04.2001 -
Junior Secretary
NHS Transport & Contractor Pte Ltd
02.1998 - 01.2005
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