Diveshwaran Justin
Student
Summary
Seasoned leader with a customer-centric approach, adept at delivering exceptional service and building lasting relationships. Known for effectively addressing customer needs, resolving issues promptly, and ensuring satisfaction. Demonstrated ability to lead teams in providing outstanding customer experiences while upholding high standards of professionalism and integrity. Hardworking And Diligent in every work that is there to do and making sure everything is done to the best of its ability .
Overview
6
6
years of professional experience
Work History
Banquet Server
Holiday Inn
03.2018 - 06.2018
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
Barista
Coffee Bean & Tea Leaf
07.2022 - 04.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
NITEC - Hospitality Operations
Institute of Technical Education
Singapore02.2023
Higher Nitec - Leisure And Travel Operations
Institute of Technical Education
Singapore04.2025
N Levels - Secondary Education
Bukit View Secondary School
Singapore11.2020
Skills
Fluent in Speaking
Active Listening
Team Leadership
Order Taking
Conflict Resolution
Sales expertise
Professionalism
Problem-Solving
POS Systems
Adaptive and creative
Time management abilities
Decision-Making
References
MS JESSIE TAY - CLASS ADVISOR OF ITE COLLEGE WEST - CONTACT 64111249
EMAIL : Jessie_k_h_tay@ite.edu.sg
Timeline
Barista
Coffee Bean & Tea Leaf
07.2022 - 04.2024
Banquet Server
Holiday Inn
03.2018 - 06.2018
NITEC - Hospitality Operations
Institute of Technical Education
Higher Nitec - Leisure And Travel Operations
Institute of Technical Education
N Levels - Secondary Education
Bukit View Secondary School