Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dineswari  Venugopal

Dineswari Venugopal

Summary

Completed SPM & Started my career as a Kindergarten Teacher (temporary) and later joined as a Customer Service Executive. One of the top performers during the training as well as within the team now. - I have always made sure to achieve my KPIs and keep up to the expectation. - Excellent interpersonal and communication skills with good ability to understand the requirements of the customer and provide appropriate solution/assistance in a timely manner. - Fine time management and multitasking skills. - Possess good communication. - Easy to approach and open for feedback regardless of positive or negative feedback. - In-depth ability to work collaboratively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
2022.10 - Current
  • Supporting KONE - Elevator Company In Singapore
  • KONE Customer Care Center – Support Outbound, creation of Y04, dispatch Y04, dispatch service needs.
  • Acknowledge LTA email and CFEMS notification.
  • SMRT - Quality check on daily Service Report submitted by technicians.
  • Support Inbound calls from Customer in regards of Lift, Escalators, and Elevators issue.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Agent

Changi Airport
2022.04 - Current
  • Handling passenger check-in by greeting the passengers upontheir arrival and ensuring a smooth departure process
  • Provide customer service in exclusive premier lounges
  • Handle meet/greet services at the reception area and performbasic computerized transactions

Customer Service Executive

Startek Aegis
2021.09 - 2022.03
  • Assigned to handle Grab Food Singapore customers
  • Currentlyhandling both calls and chats
  • Quick resolution time and ableto multitask between calls and chats.

Kindergarten Teacher

Eduwis
2021.05 - 2021.09
  • Kindergarten teacher temporarily
  • Handledboth classes and childcare.

Education

Sijil Pelajaran Malaysia

Sekolah Menengah Kebangsaan Canossa Convent
Malaysia
12.2017

Skills

  • Technical Support
  • Team Collaboration
  • Call Center Operations
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Conflict Resolution
  • Fleet Dispatching
  • Inbound Customer Calls
  • Microsoft PowerPoint

Languages

English
Intermediate (B1)
Malay
Upper intermediate (B2)
Tamil
Advanced (C1)

Timeline

Customer Service Executive

Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
2022.10 - Current

Customer Service Agent

Changi Airport
2022.04 - Current

Customer Service Executive

Startek Aegis
2021.09 - 2022.03

Kindergarten Teacher

Eduwis
2021.05 - 2021.09

Sijil Pelajaran Malaysia

Sekolah Menengah Kebangsaan Canossa Convent
Dineswari Venugopal