Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
DE XIN WONG

DE XIN WONG

BRANCH OPERATIONS EXECUTIVE

Summary

Experienced in the banking industry with a proven track record of delivering exceptional customer service. Committed to professionalism and diligence, effectively representing the company. Maintains calm and courteous demeanor in high-pressure situations, ensuring clients feel valued and supported. Strong ambition and drive to advance career within the banking industry.

Overview

19
19
years of professional experience
4
4
Languages

Work History

Branch Operations Executive

RHB Bank Berhad
07.2015 - 07.2025
  • Provide excellent customer service to Retail Banking, Premier Banking and SME/Commercial Banking client.
  • Oversaw financial transactions, ensuring accuracy and compliance with regulations.
  • Managed daily operations to ensure optimal productivity and customer service levels.
  • Elevated the overall customer experience by proactively addressing concerns or complaints in a timely manner.
  • Conduct KYC/CDD/Name Screening checks on client onboarding and daily banking transaction.
  • Contact client on RFI/Transaction monitoring queries.
  • Provide support to RM on account opening documentation and account updating/maintenance.
  • Cash custodian officer for branch.
  • Achieved branch sales goals by effectively promoting products and services to existing customers while acquiring new ones.
  • EXSA Service Star Award - 2022,2021,2020,2019
  • EXSA Service Gold Award - 2018
  • EXSA Service Silver Award - 2017

Bank Teller

Public Bank Berhad
06.2010 - 02.2015
  • Processed OTC transactions promptly, minimizing wait times.
  • Process various remittance services, GIRO payment, Western Union, telegraphic transfer, issuing money orders, demand draft, and foreign cheque clearing
  • Process amendment for remittance transaction by using MERVA and SWIFT system
  • Handle customer queries and refer customers to the proper service channel
  • Promote and cross-sell banking product, credit card and latest promotion to customer
  • Perform back office duties, scanning and maintaining document, encoding cheque book and filling/maintenance of report


Administrative Assistant

GCH Retail Sdn Bhd
01.2007 - 05.2010
  • Support Branch Manager & Department Head in achieving revenue & sales target
  • Perform daily administration work and other duty assign by Branch Manager
  • Responsible for recruitment & onboarding of new employee
  • Assisting payroll officer in monthly salary & OT calculation
  • Supervise cashiering operation by conducting end day balancing and surprise check
  • Liaises with vendor/supplier on Purchase Order & Invoicing
  • Handling and resolved customer complain or inquiry
  • Responsible for the office supply and non-trade item inventory

Education

GCE O Level -

Sekolah Menengah Pai Chee
Mersing, Johor, Malaysia
04.2001 -

Skills

Ability to Multitask

Communication Skills

Customer Service

Retail Banking,SME/Commercial Banking

undefined

Personal Information

Nationality: Malaysian (SG PR)

Timeline

Branch Operations Executive

RHB Bank Berhad
07.2015 - 07.2025

Bank Teller

Public Bank Berhad
06.2010 - 02.2015

Administrative Assistant

GCH Retail Sdn Bhd
01.2007 - 05.2010

GCE O Level -

Sekolah Menengah Pai Chee
04.2001 -

Similar Profiles

CREATE PROFILE
DE XIN WONGBRANCH OPERATIONS EXECUTIVE