Dewi Purnama Sari Dewi
Summary
Proven Clinic Assistant with a track record of enhancing patient experience and clinic efficiency at Personal Employer. Skilled in appointment scheduling and patient care coordination, alongside strong multitasking abilities. Demonstrated success in improving service delivery, achieving higher patient satisfaction, and adept in medical billing.
Overview
4
4
years of professional experience
Work History
Clinic Assistant
Personal Employer
Indonesia
12.2019 - 08.2020
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Collected and documented patient medical information such as blood pressure and weight.
Service Crew Member
Company
Indonasia
01.2017 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
No Degree - Secondary Education
Sekolah Menengah Kejuruan (SMK) Widiya Yahya
Indonesia12.2016
No Degree - Primary Education
Sekolah Menengah Pertama (SMP) Satap Satu Limau
Indonesia12.2011
Skills
- Appointment Scheduling Expertise
- Healthcare Customer Service
- Patient Care Coordination
- Medical billing knowledge
- Patient preparation
- Patient Examination
- Multitasking
- Patient Care
- Patient support
- Medication Administration
- Office Support
- Payment Processing
Hobbies
My Hobby is to window shopping, cycling, family gathering, swimming and ect.
Languages
Indonesian
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
English
Beginner (A1)
Timeline
Clinic Assistant
Personal Employer
12.2019 - 08.2020
Service Crew Member
Company
01.2017 - 12.2019
No Degree - Secondary Education
Sekolah Menengah Kejuruan (SMK) Widiya Yahya
No Degree - Primary Education
Sekolah Menengah Pertama (SMP) Satap Satu Limau