Desmond Teo Wei-Quan
Expected Salary: $4,300 (negotiable)
Singapore
Summary
Results-driven sales professional with hands-on experience managing territories, expanding customer bases, and building trusted relationships in the healthcare and retail sectors. Proven ability to drive revenue growth through account management, strategic planning, and strong customer service. Eager to bring proactive attitude and commercial acumen to contribute to a dynamic sales team.
Overview
15
15
years of professional experience
6024
6024
years of post-secondary education
4
4
Certifications
Work History
Sales Executive
Osstem Implant
03.2025 - 06.2025
- Managed assigned territory by servicing existing dental accounts and identifying new leads.
- Built strong rapport with internal stakeholders and clinic teams, ensuring long-term partnerships.
- Supported dentists intra-operatively, ensuring optimal use of products and enhancing client confidence.
- Facilitated weekly product trainings and weekend seminars, increasing brand visibility and product knowledge.
- Tracked inventory and ensured prompt deliveries, minimizing disruptions in clinic operations.
- Monitored competitor activities including pricing, product launches, and promotions.
- Prepared and submitted sales forecasts and field activity reports regularly.
Service Manager, Programmes & Publicity
National Library Board
01.2022 - 02.2025
- Led planning and execution of public programmes to boost community engagement and reading culture.
- Developed marketing strategies and created publicity content across digital and physical platforms.
- Built partnerships with schools and organizations for collaborative outreach efforts.
- Delivered public talks, hosted events, and conducted guided tours to enrich visitor experience.
- Evaluated programme effectiveness through participant feedback and data analysis to enhance future events.
Duty Manager, Operations & Customer Experience
National Library Board
01.2018 - 12.2021
- Supervised daily branch operations, ensuring smooth service delivery and staff coordination.
- Handled customer escalations and implemented effective service recovery strategies.
- Managed manpower planning, team scheduling, and performance reviews.
- Oversaw logistics for book sales, collection movements, and special library projects.
- Supported IT enhancements through testing and feedback for improved system performance.
Library Officer
National Library Board
05.2013 - 12.2017
- Provided frontline service, promoted library programmes, and supported membership engagement.
- Conducted outreach activities and facilitated reading programmes to boost community participation.
- Assisted in events, prepared reports using Microsoft Excel, and supported library-wide initiatives.
- Maintained operational efficiency through resource coordination and cross-team collaboration.
Retail Associate
Singapore Post Pushcart
09.2011 - 03.2013
- Assisted with daily sales operations and provided personalized customer service.
- Boosted retail performance through visual merchandising and promotional efforts.
Laboratory Officer (Scientific Services)
A*STAR
07.2010 - 05.2011
- Provided backend support including data processing, invoicing, and customer service for research stakeholders.
Education
Bachelor of Science - Finance
University College Dublin
Diploma - Biomedical Sciences
Republic Polytechnic
NITEC - Chemical Process Technology
ITE
GCE 'O' Level -
Fajar Secondary School
Skills
- Territory & Account Management
- B2B & B2C Sales Execution
- Customer Relationship Management (CRM)
- Strategic Business Development
- Presentation & Negotiation
- Market Intelligence & Competitor Analysis
Professional Development
- Introduction to AI Tools for Content Creation – Firstcom Academy
- Growth Mindset at Work – ACES Learning Hub
- Effective Email Writing – ACES Learning Hub
- Successful Communication & Relationship Management – ACES Learning Hub
Certification
• Introduction to AI Tools for Content Creation – Firstcom Academy
Timeline
Sales Executive
Osstem Implant
03.2025 - 06.2025
Service Manager, Programmes & Publicity
National Library Board
01.2022 - 02.2025
Duty Manager, Operations & Customer Experience
National Library Board
01.2018 - 12.2021
Library Officer
National Library Board
05.2013 - 12.2017
Retail Associate
Singapore Post Pushcart
09.2011 - 03.2013
Laboratory Officer (Scientific Services)
A*STAR
07.2010 - 05.2011
NITEC - Chemical Process Technology
ITE
Bachelor of Science - Finance
University College Dublin
Diploma - Biomedical Sciences
Republic Polytechnic
GCE 'O' Level -
Fajar Secondary School
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