Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Denise Vanessa Ho

Denise Vanessa Ho

Summary

Driven by a passion for excellence in customer service, I honed my listening skills and data entry proficiency at Makers Creative Agency, among others. Demonstrating exceptional communication and attention to detail, I successfully managed diverse customer inquiries and complaints, enhancing brand representation and customer satisfaction across multiple roles.

Overview

18
years of professional experience
1
Certification

Work History

Makers Creative Agency

Service Ambassador
03.2024 - 04.2024

Job overview

Handle Customers ezlink enquiry on simply go

Transcab

Customer Service Representative
09.2014 - 08.2016

Job overview

Book Customers a cab

Handle lost & found and complaints

McDonald's

Service Crew Member
06.2023 - 12.2023

Job overview

Help to do drinks,pack food for customers

Help customers to order food from kiosk

Mos Burger

Crew Member
10.2018 - 12.2020

Job overview

Help to prepare food and drinks to customers

Handle Customers enquiry and complaints

Abacus Humantec Pte Ltd

Customer Service Representative
02.2014 - 05.2014

Job overview

Handle membership enquiry on Watsons

Help customers to activate and how to block cards when the cards is lost

Handle Customers complaints

we assist customers complaints if the general enquires is overwhelmed

Ramly Pte Ltd

Customer Service Assistant
04.2013 - 02.2014

Job overview

Parking Warden Enforcement Officer

Receive complaints from email and assign enforcement officer to proceed for parking violation

Received inbound calls to help customers to open up the barriers when barriers in the carpark is not working

Abacus Humantec Pte Ltd

Customer Service Officer
10.2010 - 01.2012

Job overview

Handle customer enquiry and customers complaints

Help customers to register for courses

Tele Centre Pte Ltd

Customer Service Officer
05.2008 - 01.2010

Job overview

Handles customer enquiry and customer complaints

Help customers to check for gold prices and be a receptionist for different companies

Nuh

Customer Service Associate
04.2006 - 04.2008

Job overview

Answer to phone enquires

Help patients to do call transfers and to connect call to wardS

Update doctor mobile,duty online and emergency activation through messaging

HDT

Customer Service Representative
12.2016 - 01.2017

Job overview

Help customers to book for taxis

Help customers lost and found

SMRT Corporation
Singapore

Customer Service Officer
04.2018 - 08.2018

Job overview

  • Worked flexible hours across night, weekend, and holiday shifts.

Education

ITE Bishan
Bishan

Certificate In Office Skills from Secretarial Studies And Office Administration
12.1999

Kuo Chuan Presbyterian Secondary

N Levels
12.1998

Skills

  • Listening Skills
  • Attention to Detail
  • Customer Service
  • Brand representation
  • Cross-cultural sensitivity
  • Upselling strategies
  • Professional Appearance
  • Data entry proficiency
  • Exceptional communication
  • Patience and composure

Accomplishments

Best Customers Service Awards

2 Jan 2009

Certification

Bahasa Indonesia - Certificate of Achievement ( 1 Feb 2007 to 29 March 2007)

microsoft 97 - Certificate of Achievement

(16 Dec 1998 to 30 Dec 1998)

Call Centre - Certificate of Achievement (12 July 2010 to 28 July 2010

Certificate Service Professional

(14 June 2010)

Microsoft 2007 (15th July 2012)

Analyst, Strategy and pitch sales (30 July 2024)

Languages

Indonesian
Beginner (A1)
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Service Ambassador

Makers Creative Agency
03.2024 - 04.2024

Service Crew Member

McDonald's
06.2023 - 12.2023

Crew Member

Mos Burger
10.2018 - 12.2020

Customer Service Officer

SMRT Corporation
04.2018 - 08.2018

Customer Service Representative

HDT
12.2016 - 01.2017

Customer Service Representative

Transcab
09.2014 - 08.2016

Customer Service Representative

Abacus Humantec Pte Ltd
02.2014 - 05.2014

Customer Service Assistant

Ramly Pte Ltd
04.2013 - 02.2014

Customer Service Officer

Abacus Humantec Pte Ltd
10.2010 - 01.2012

Customer Service Officer

Tele Centre Pte Ltd
05.2008 - 01.2010

Customer Service Associate

Nuh
04.2006 - 04.2008

ITE Bishan

Certificate In Office Skills from Secretarial Studies And Office Administration

Kuo Chuan Presbyterian Secondary

N Levels
Denise Vanessa Ho