Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Personal Information
Interests
Timeline
Hi, I’m

Dayanti Roomzi

Student Diploma
Bedok
Dayanti Roomzi

Summary

Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.

Overview

7
years of professional experience
13
Certifications
1
Language

Work History

Singapore Changi Airport Terminal 3

Passenger Services
10.2023 - Current

Job overview

  • Check In Passports
  • Handling Gate Report for Arrival / Departure Flights
  • Learning new skills and be humble enough to have an open minded from staff or passengers remarks
  • Positive mindsets and polite behaviour
  • Value leadership to avoid miscommunication and learn to accept new challenges
  • Adaptable to stay calm encountering upset passengers
  • Advanced in good hearing and Vision
  • Multitasking

International Families

Babysitter
01.2023 - Current

Job overview

  • Entertained and engaged with children using games, crafts, and other activities
  • Displayed patience and understanding when dealing with tricky situations involving babies / toodler
  • Always remained alert to ensure the safety of each child under my supervision
  • Built strong relationships with families through open communication and trustworthiness
  • Encouraged positive behaviour through redirection and positive reinforcement techniques
  • Worked collaboratively with parents to ensure their expectations were met regarding childcare needs
  • Defused child arguments and performed light disciplinary actions to promote good behaviour

Dr Kevin Chua Medical & Aesthetics

Administrative Assistant
09.2022 - 02.2023

Job overview

  • Company Overview: singapore
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to proper personnel, responded to customer requests promptly
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and keeping records
  • Singapore

flash concept

Customer Service F1 Event Management
11.2022 - 12.2022

Job overview

  • Helped in designing promotional materials such as flyers, posters, banners
  • Reviewed expenses to verify correct use of budgets
  • Successfully organised and coordinated corporate events, including budgeting, vendor management, and planning
  • Coordinated transportation arrangements for guests and VIPs attending the event
  • Supervised catering staff during setup and breakdown of event space

EPM Services Pte Ltd

Housekeeper
10.2019 - 07.2022

Job overview

  • Dust-mopped, vacuumed, and buffed floors to keep a clean and safe environment
  • Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
  • Developed ability in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners
  • Greeted guests and employees, delivering friendly service in interactions

Restaurant Swensens

Cashier
02.2022 - 05.2022

Job overview

  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and supported positive working relationships with co-workers
  • Developed strong customer service skills by providing efficient and correct service
  • Handled customer complaints and inquiries in a courteous and efficient manner

Safran Landing System Services Singapore Pte.Ltd

Internship Student
07.2021 - 01.2022

Job overview

  • Student as Assembly Short regional Landing Gears
  • JOB SCOPE: Read manual, Finding the correct part numbers / Serial numbers
  • Applying adhesive sealant, tightening of bolts, Using the help of tools eg Wrenches, Apply wire locking
  • Gained ability in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint
  • Enhanced technical knowledge of industry best practices by attending workshops and seminars
  • Employed critical thinking skills when analysing complex problems or issues
  • Gained experience in customer service, problem solving, and communication through daily interactions with clients

Sparkle Tots Community Foundation

Childcare Infant Assistants (Internship)
03.2018 - 08.2018

Job overview

  • JOB SCOPE: Helped with mealtime preparations including setting tables, serving food items, and cleaning up afterwards
  • Supervised outdoor play time activities while enforcing playground rules
  • Developed creative activities to engage children in learning, promoting positive social interaction and self-expression
  • Provided individualised attention to help each child reach their full potential
  • Helped children explore world, improve motor skills, and grow vocabulary
  • Facilitated group activities and hands-on experiences to encourage engagement

Education

Passerger Service Course

Diploma

Institute of Technical Education
, SINGAPORE

COLLEGE CENTRAL from MARINE OFFSHORE TECHNOLOGY Course
04.2022

Institute of Technical Education
, SINGAPORE

High School from Aerospace Technology Course

Saint. Anthony's Canossian Secondary School

N-Level

Skills

Teamwork and Collaboration

Certification

Best Improvement Award, St Anthony Sec School, 2017

Volunteer Experience

  • Change Beach Cleaning, East Coast Park, 07/01/20, 07/31/20, Capable of understanding safety regulations on proper handling of hazardous materials., Demonstrated ability to perform detailed cleaning tasks in a prompt and efficient manner., Adept at following verbal instructions as well as written procedures for general cleaning duties.
  • Old Forks Home Volunteering, Orange Valley, 03/01/20, 03/31/20, Grew ability to work independently while completing assigned tasks without direct supervision., Observed rules and safety regulations of organization while carrying out assigned tasks., Developed effective communication skills while providing customer service to visitors at the volunteer center., Participated in community clean-up and enrichment projects.

Personal Information

  • Height: 160cm
  • Date of Birth: 08/23/03

Interests

Professional Services and Polite service

Timeline

Passenger Services

Singapore Changi Airport Terminal 3
10.2023 - Current

Babysitter

International Families
01.2023 - Current

Customer Service F1 Event Management

flash concept
11.2022 - 12.2022

Administrative Assistant

Dr Kevin Chua Medical & Aesthetics
09.2022 - 02.2023

Cashier

Restaurant Swensens
02.2022 - 05.2022

Internship Student

Safran Landing System Services Singapore Pte.Ltd
07.2021 - 01.2022

Housekeeper

EPM Services Pte Ltd
10.2019 - 07.2022

Childcare Infant Assistants (Internship)

Sparkle Tots Community Foundation
03.2018 - 08.2018
Best Improvement Award, St Anthony Sec School, 2017
2nd Place Championship National C-division Inter School Handball Sports, St Anthony Sec School, 2017
Class Advisor, St Anthony Sec School, 2018
Floorball B Division, St Anthony Sec School, 2019
3.2km Jogathon Competitive Run 1st Place, St Anthony Sec School, 2019
Good Progress Award, ITE College Central, 2023
Camp Corri Award, Campsite, 2017
Best in Design and Technology Award Edusave, ABC Institute, 2018
Class Advisor, St Anthony Sec School, 2019
200m Run Sports Day 1st Place, St Anthony Sec School, 2019
Good Progress Award, ITE College Central, 2020
Singapore National, U19 Girls Floor-ball league, 2022
Character Award, ITE College Central, 2023

Passerger Service Course

Diploma
12 2023

Institute of Technical Education

COLLEGE CENTRAL from MARINE OFFSHORE TECHNOLOGY Course
12 2023

Institute of Technical Education

High School from Aerospace Technology Course
2 2021

Saint. Anthony's Canossian Secondary School

N-Level
12 2019
Dayanti RoomziStudent Diploma