Daryl Lee

Professional Summary:

Dynamic and results-oriented Client Advisor with a passion for luxury retail and a proven track record of delivering exceptional customer service. Possessing in-depth knowledge of Tiffany & Co products, I excel in building strong client relationships and exceeding sales targets. With a keen eye for detail and a dedication to creating memorable experiences, I am

• Cultivated and maintained relationships with high-net-worth clientele, providing personalized service and expert product knowledge.
• Consistently exceeded sales targets through proactive client outreach and strategic selling techniques.
• Collaborated with cross-functional teams to ensure seamless client experiences across all touchpoints, including in-store, online, and virtual appointments.
• Acted as a brand ambassador, embodying the values and heritage of Tiffany & Co in every interaction.
• Contributed to store initiatives and events to drive traffic and enhance the overall customer experience.
• Continuously stayed updated on industry trends, product knowledge, and competitor offerings to better serve clients and drive sales.

• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
• Followed up with customers through use of business directories, conferences, trade shows and by following existing clients' leads
• Creating own product awareness by designing artwork for marketing purpose
• Demonstrate a high level of initiative
• Collaborated with colleagues to discuss market information and strategies.
• Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Receiving, processing, and organizing shipments and deliveries accordingly
• Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close
• Researched sales opportunities and possible leads to exceed sales goals and increase profits
• Analyzed past sales data and team performance to develop realistic sales goals
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor
• Processing customer payments using the shop's Point of Sale (POS) system.

• Able to hit sales target every month, averagely $70,000 of sales amount
• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
• Liaise with existing and new customers to discover their needs and to explain how certain products could be useful to them
• Followed up with customers through use of business directories, conferences, trade shows and by following existing clients' leads
• Creating own product awareness by designing artwork for marketing purpose
• Demonstrate a high level of initiative.

• Delivered presentations to prospective clients about the advantages of products
• Established team building exercises so that everyone felt truly part of team
• Stand-in for various electronics brands (Eg
• Samsung mobile, Hewlett Packard Computers and printers and Panasonic Camera)
• Worked in Changi Airport received various trainings on customer's service
• Got headhunted by Panasonic Asia Pacific on March 2014.