Daren Kee Yim Seah
IT Business Analyst
Summary
Professional in digital business analysis, prepared to deliver impactful solutions. Proficient in analyzing business requirements and executing strategic plans that align with organizational goals. Focused on team collaboration and achieving results, known for adaptability and reliability in dynamic environments.
Overview
16
16
years of professional experience
Work History
Digital Business Analyst
Government Technology (GOVTECH), Ministry of Education (MOE)
01.2020 - Current
- Assigned as BA to manage the design, implementation and maintenance of iEXAMS2 system for Singapore Exams & Assessment Board (SEAB).
- Defined project scope and objectives for iEXAMS2 implementation.
- Module and Interface Management – Conduct of Exams (CEM), Finance (FMM), Candidate Management (CMM), Exam Logistics (ELM) and Marking & Moderation (MMM) and 16 external systems which interfaces with SEAB’s iEXAMS system. Collaborated closely with NCS and guided stakeholders in the design process to harmonize and streamline all workflows and data from iEXAMS1 to iEXAMS2 whilst also ensuring that the design complies with ICT governance framework.
- Service Request (SR) Management – Managed all service request for enhancements for iEXAMS2 for my team, including the conduct of SR review sessions to prioritise SR items and to elicit requirements from users. My responsibility also includes the provision of weekly progress updates to system owner and key SEAB stakeholders.
- Managed defects by prioritising issues with stakeholders (users and DXD colleagues), identifying workaround solutions, and collaborating with NCS to ensure rigorous testing of fixes in UAT and timely implementation in production.
- Disaster Recovery (DR) – Organized stakeholder collaboration for conducting annual disaster recovery exercises for iEXAMS1 and iEXAMS2.
- Highlighted key achievements of iEXAMS2 implementation project.
- IEXAMS2 was implemented in 2021 to replace iEXAMS1 which SEAB now uses for the processing, managing and conduct of Singapore’s national and non-national level school examinations. I played a key role in managing and coordinating the successful launch of this new exam administration system to production for SEAB.
- Implemented over 300 service requests for business and technical enhancements in iEXAMS2 since its launch in 2021.
- DR for both iEXAMS1 and iEXAMS2 has been carried out successfully each year without any glitch, in accordance with ICT requirements.
- Assigned as backup BA to support the maintenance of iEXAMS1 system and Candidate Portal.
- Listed professional references for verification of skills and experience.
- Ms Irene Lam
- Assistant Director, Digital Excellence & Products Division (DXD), Ministry of Education
Digital Business Analyst
Government Technology (GOVTECH), Enterprise Singapore (ESG)
04.2014 - 12.2020
- Assigned as the BA to oversee the design of SIMS (SPRING Incentive Management System) for SPRING Singapore.
- Clarified project goals to guide team efforts.
- Coordinated relationships with internal and external stakeholders to review current and future state assessments, identify gaps and opportunities, and present findings and recommendations to senior management, collaborating with the transformation consultants (KPMG).
- Highlighted key achievements during project execution.
- SIMS was a project I proposed to consolidate all of SPRING’s many existing standalone business incentive and grant management systems into a single integrated one-stop portal.
- Planned and executed SIMS project in phases under two separate tenders (1st Phase: Study & Design, 2nd Phase: Development & Implementation). Ensured that 1st Phase targets produced a harmonized and enhanced business and technical design as a blueprint for developing a future integrated system to support numerous business incentive programs managed by SPRING Singapore. From this exercise which involved the participation of all SPRING stakeholders, we completed the harmonisation of hundreds of processes from across 47 types of incentive schemes and streamlined them into a process architecture with just 10 core processes.
- Note: 2nd Phase was eventually carried out and launched after I was seconded to MOE (Dec 2020).
- Assigned as the BA to manage the maintenance of SPRING Singapore systems, SACINET and IBEX
- Served as a bridge between business problems and technology solutions, acting as a change agent to improve processes, systems, and strategic decision-making.
- Eliciting and managing business requirements for enhancements to be digitally implemented
- Collaborated with business users and technical teams (internal/vendor developers) to align on solutions.
- Assisted in defining project scope, project management tasks, and testing solutions (UAT) to ensure business needs are met
- Managed the successful implementation of business and technical related enhancements to SACINET and IBEX so that SPRING can efficiently and effectively deliver services to their business customers
- Provided references to support professional credibility.
- Ms Goh Hwee Leng
- Head, IT (Application Services), SPRING Singapore
Applications Manager
EPS Computer Systems Pte Ltd (Seconded to IDA), Supreme Court of Singapore
08.2010 - 04.2014
- Led the design and implementation of the eLIT system for The Family & Juvenile Court.
- Module Management – Management of Divorce (D, DT), Adoption (OSA), Originating Summons (OSF), Summons (SUM), Probate and Appeals (RAS, DCA & RA) Filing Requirements. Collaborated closely with Crimson Logic and guided the users in the design process to harmonize and streamline all workflows and data from EFS to eLIT whilst also ensuring that the design complies with ICT governance framework.
- Testing (UAT to Launch) – Managed the conduct of UAT and actively participated with users in the testing of functions.
- Data Migration – Assisted in the migration and mapping of Family Court’s EFS (legacy system) stored filings and data to eLIT
- Interface Management – Assisted in the transition of Family’s Court’s legacy interfaces (external & internal) to eLIT, a collaborative effort with Subordinate Court’s Info Tech Department (ITD)
- Coordinated the launch of the live system and provided daily service support to the client.
- Led successful implementation of eLIT system for Family & Juvenile Court in 2013, replacing EFS.
- Managed the design, implementation, and launch of the Electronic Litigation System for The Subordinate Court (Civil).
- Scope of work:
- Track Management – Writ of Enforcement (WOE)
- Post-launch Management – Manage reported defects, testing and implementation of enhancements and fixes
- Accomplishment:
- Coordinated the successful implementation of the eLIT system for The Subordinate Court (Civil) to production in 2013, replacing EFS
- Mr Leong Woon Loong
- Director, CISD @ Supreme Court
- Mr Patrick Ng (eLIT Project Manager)
- Assistant Director, CISD @ Supreme Court
- Ms Regina Ow (eLIT Stakeholder)
- District Judge, Family & Juvenile Court
- Ms Lee Li Choon (eLIT Stakeholder)
- District Judge, Family Court
- Others:
- Refer to attached Testimonial titled “Testimonial – Daren Seah”
Education
Certificate of Achievement - Internet Publishing
MINDWORKS, School of InfoComm
01-2002
NCC International Diploma - Computer Studies
ALTRON, School of Computing
01-1995
Skills
Stakeholder Engagement
Functional specifications
Wireframing
Software development life cycle
Data analysis
Programming Knowledge: C, Pascal, C, Prolog, SQL, FoxPro, COBOL, JavaScript
Professional English communication
Timeline
Digital Business Analyst
Government Technology (GOVTECH), Ministry of Education (MOE)
01.2020 - Current
Digital Business Analyst
Government Technology (GOVTECH), Enterprise Singapore (ESG)
04.2014 - 12.2020
Applications Manager
EPS Computer Systems Pte Ltd (Seconded to IDA), Supreme Court of Singapore
08.2010 - 04.2014
NCC International Diploma - Computer Studies
ALTRON, School of Computing
Certificate of Achievement - Internet Publishing
MINDWORKS, School of InfoComm
Testimonial for Daren Seah
- Daren is the eLitigation Project Office representative for Family Court’s eLitigation System development and launch. As the Family Court’s representative, he has been instrumental in the smooth rollout of the eLitigation System for the Family Court.
- Prior to the launch, Daren played a key role in coordinating the testing of the System and retesting of fixes. He helped to collate all the issues surfaced by the different officers who were involved in the testing. He helped us to consolidate the issues, and reframe the issues to enable a holistic resolution of the issues. He would go to the users to understand the issues and would tackle the problem solving through understanding the processes and operational needs and concerns of the Family Court. He has a very good grasp of our processes. There were numerous occasions when he stepped in to help communicate the issues to the vendor, Crimson Logic. At times, the solutions originate from his suggestions or proposals. For data migration, he helped the Family Court to understand the design differences and the resultant data mapping issues. He was so pro-active in resolving these data migration issues before launch that he even initiated meetings with Family Court users and ITD to discuss the impact and the solution. The solution for the data migration issue concerning “parties’ details” for Mental Capacity Act cases is attributable primarily to Daren. His pro-active approach has helped to ease the load for Family Court judges and Registry officers in the eLitigation team in a big way. He also offered to assist in the training of staff and the Family Court judges. In the process, he imparted useful tips to the users. Because of his involvement, he has a very good rapport with the staff and judges in the Family Court. His approachable ways and effective communication made the whole process a lot more efficient and made the change management a lot easier and smoother.
- After the launch of the eLitigation System, Daren was around to quickly correct users’ misconception about the processes in the System. Where there were system bugs, he was involved in troubleshooting to have a holistic appreciation of the issues. Thereafter, he was quick to close the gap with the vendor by helping the vendor to understand the issues and offering possible solutions. He is a team player and he works very well with users and the Vendor’s personnel alike. He also helped to train some judges who are not very used to using the System and reading case files online. He stayed around and guided them through step-by-step handholding. As there were a lot of implementation matters and concerns to take care of, his help in guiding some of the judges went a long way to ease my load. All in all, Daren has played a big part in the change management for Family Court.
- Family Court is fortunate to have had Daren on board in this project.
- Lee Li Choon
- District Judge, Family Court
- Date: 23 December 2013