Chew Xuan Xing Aldrich
Summary
With a strong background in driving digital transformation, I have effectively utilized business process modeling and stakeholder management techniques at Govtech to optimize digital strategies and solutions. This has led to significant business expansion. My expertise extends to functional specifications and cybersecurity, as demonstrated by a track record of cultivating robust client partnerships and consistently delivering projects that exceed expectations.
Professional in digital business analysis, prepared to deliver impactful solutions. Proficient in analyzing business requirements and executing strategic plans that align with organizational goals. Focused on team collaboration and achieving results, known for adaptability and reliability in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Business Analyst
Govtech
09.2022 - Current
- Contributed to the development of long-term digital strategies, aligning organizational goals with market trends and emerging technologies.
- Managed end-to-end project lifecycles, consistently delivering high-quality results on time and within budget constraints.
- Developed custom digital solutions, addressing unique client needs and driving business growth.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Delivered actionable insights through comprehensive data analysis, enabling informed decision-making at both the tactical and strategic levels.
- Developed strong relationships with clients, proactively addressing concerns while continuously exceeding expectations throughout project implementation phases.
- Conducted rigorous testing procedures, ensuring optimal performance of digital products prior to launch.
- Introduced innovative tools and methodologies that enhanced the accuracy of business analyses and forecasts.
- Enhanced user experience by conducting thorough research and implementing data-driven improvements.
- Championed process improvements within the organization by identifying inefficiencies in current workflows while proposing viable alternatives grounded in best practices.
- Managed relationships with external vendors while overseeing implementation of digital initiatives.
Business Digital Solution Consultant
Verz Design
02.2022 - 09.2022
- Business analysis
- Evaluate on client’s current business process
- Research on client’s business industry competitors
- Aligning the needs of client’s business units with IT capabilities
- Proposing IT solution, function, and other technical facilities to client
- Planning of User Journey, requirements, and wireframe of the website
- Maintaining customer relationship on behalf of Company
- Data Migration Initiation
- Consultation
- Data Migration Initiation
- Consult client IT solution, web design, digital marketing and government grant
- Consultation primarily focuses on efficiently implementing business strategies across digital platforms
- Project documentation management
- Archiving Business requirement into a proposal for government grant
- Proposing timeline to Project managers on the project deliverables
- Handling down business requirement documentation to project team
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Business Analyst
Verz Design
11.2020 - 02.2022
- Methodology Practice
- Waterfall and agile hybrid model
- Business analysis
- Research on client’s business
- Aligning the needs of client’s business units with IT capabilities
- Proposing IT solution, function, and other technical facilities to client
- Planning of User Journey, requirements, and wireframe of the website
- Maintaining customer relationship on behalf of Company
- Data Migration Initiation
- Data gathering
- Facilitate communication between organizational units
- Translate between business requirement and IT requirement
- Taking lead on meeting with requestor to gather detail information
- Compiling client’s needs and convert into wireframe and Business Requirement Documentation
- Project documentation management
- Timeline management
- Archiving Business requirement into a Business requirement documentation (BRD)
- Wireframe creation
- Proposing timeline to Project managers on the project deliverables
- Handling down business requirement documentation to development team
- Pushing for timeline to be met
- API requirement documentation creation
- Testing
- Test case creation for testers
- Ensuring testing quality been met
- Ensuring testing are done correctly
- HTML Testing
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Integrator and Quality Executive
CoAssets
05.2019 - 08.2020
- Designed and Built System Functions
- Developed full and KYC system into CoAssets System with automated registration process
- Collaborate cross-functionally with UI/UX designers to manage project timeline completion
- Integration of JUMIO (auto identity verification)
- Troubleshoot of JUMIO data extraction
- Implementation of PDPA enforcement requests
- Managed CRM system and initiated technical enhancement
- Collaborate cross-functionally with UI/UX designers to manage project timeline completion
- Sales data reporting dashboard
- Auto tagging algorithm function
- AI Transcript - Speech to text
- AI Speech Comprehension
- AI Sentimental Analysis
- Implementation of PDPA enforcement requests
- Data sorting and reporting enhancement for Cash Management System
- Collaborate cross-functionally with UI/UX designers and web developers to manage project timeline completion
- Data reporting function
- Adjustment of cash withdrawal process flow
- E-statement implementation
- Planning & Execution
- Planned and Developed Investment Platform
- Planning of System process flow
- Planning of Platform user journey
- Planning Backend system
- Collaborate cross-functionally with UI/UX designers and developers to manage project timeline completion
- Training
- Prepare and develop end-users' training materials, conduct end-users training periodically in new system implementation
- Website Building
- New website creation of company sub entity
- Planning of User Journey, requirements, and design of the website
- Manage and coordinate web projects with requestor
- Coordinate initial meeting with requestor for web design requirements
- Collaborate cross-functionally with UI/UX designers and web developers to manage project timeline completion and customer satisfaction
Event Executive
Elite Bar Solutions Pte Ltd
06.2017 - 04.2019
- Event planning and execution
- Liaising and prepare quotation for customer (event)
- Management of inventory
- Event planning and execution
- Maintaining customer relationship on behalf of Company
- Ensure customer retention
Financial Consultant - Summer Internship
Great Eastern
05.2017 - 08.2017
- 3rd place team at ‘The Great Internship 2017’ of 15 teams through a series of challenges during the internship
- CMFAS certified Financial Consultant with M5, M9, M9A and HI accreditations
- Acquired skills in Sales, Relationship Management, Objection Handling and Public Speaking
Operation Manager
Millian Singapore
06.2016 - 06.2017
- Ensure company operations runs smoothly
- Sourcing prospect for company
- Liaising and prepare quotation for customer(event)
- Follow-up on clients for purchase enquiry
- Manpower management
- Event management on behalf of the Company
Training Specialist
Singapore Armed Forces
06.2014 - 06.2016
- Admin tasks assigned by Management (Day-To-Day operation)
- Human resource development and management
- Liaising and arrangement of training programme on behalf of Officers
- Conducted numerous large scale In-Camp Trainings and received special mention for outstanding performance
- Excelled as instructor, resulting in increase in passing rate of recruits
IT Executive (Internship)
NCS
12.2013 - 06.2014
- Data System Security Management
- Admin tasks assigned by Management (Day-To-Day operation)
- Follow up on employees’ troubleshoot issues
Education
Bachelor of Business -
Royal Melbourne Institute of Technology University
04.2018
Diploma - Business Information Communication
Republic Polytechnic
04.2014
Skills
- Functional specifications
- Software development life cycle
- Business process modeling
- API Integration
- Requirements Gathering
- Prototyping
- Machine Learning
- Customer Journey Mapping
- Stakeholder Management
- Cybersecurity
Certification
- Certified ScrumMaster (CSM), 03/01/22
- Implementing RPA for SMEs (GPCL), 02/01/22
- Google The Fundamentals of Digital Marketing, 02/01/22
- Google Advanced Google Analytics, 02/01/22
- Google display Ads, 02/01/22
- Google ads measurement, 02/01/22
Additionalexperiences
Six Sigma, 2020, Yellow Belt. Initiated company for management course to further expose on statistical-based, data-driven approach to improve the capability of their business processes.
Awards
- National Youth Achievement Award (Bronze), 2009
- Good Progress Award(Upper Sec), 2008
- Good Progress Award(Lower Sec), 2007
- Academic Excellence Award(Lower Sec), 2006
Personal Information
- Available: Immediately Available
- Citizenship: Singapore Citizen
Timeline
Digital Business Analyst
Govtech
09.2022 - Current
Business Digital Solution Consultant
Verz Design
02.2022 - 09.2022
Business Analyst
Verz Design
11.2020 - 02.2022
Integrator and Quality Executive
CoAssets
05.2019 - 08.2020
Event Executive
Elite Bar Solutions Pte Ltd
06.2017 - 04.2019
Financial Consultant - Summer Internship
Great Eastern
05.2017 - 08.2017
Operation Manager
Millian Singapore
06.2016 - 06.2017
Training Specialist
Singapore Armed Forces
06.2014 - 06.2016
IT Executive (Internship)
NCS
12.2013 - 06.2014
Diploma - Business Information Communication
Republic Polytechnic
Bachelor of Business -
Royal Melbourne Institute of Technology University
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