Summary
Overview
Work History
Education
National Service
Additional Information
Timeline
Generic

Daren Lawrence

Summary

Experienced in handling issues in a fast paced and stressful environment. Able to learn new skills and adapt in new environment.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Front Desk Executive

Academia
06.2023 - 10.2023
  • Processed financial transactions accurately and managing invoices.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
  • Participated in weekly team meetings to discuss performance metrics, addressing areas of improvement together as a team.
  • Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
  • Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Generated a full philanthropic initiative

Sales and Project Coordinator

Taishan Sports
5 2023 - 06.2023
  • Provided ongoing support to clients throughout the project lifecycle, ensuring prompt resolution of any issues or concerns that arose.
  • Increased sales revenue by developing and implementing strategic sales plans and coordinating projects with cross-functional teams.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Streamlined project coordination processes for enhanced efficiency and improved customer satisfaction rates.
  • Conducted thorough market research to identify new business opportunities, expanding the company's client base.
  • Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
  • Boosted team productivity by effectively delegating tasks and setting clear expectations for each team member's role in th project.
  • Developed customized proposals for each potential client, demonstrating a deep understanding of their unique needs and goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Club Assistant

ActiveSG
12.2020 - 04.2023
  • Supported club events and programs by setting up necessary equipment and coordinating logistics with staff members.
  • Resolved member complaints professionally, implementing solutions that fostered satisfaction and loyalty.
  • Provided support in emergency situations while adhering to club policies, ensuring member safety and wellbeing.
  • Ensured a safe and clean environment for members by regularly inspecting equipment and maintaining cleanliness standards.
  • Enhanced member experience by providing excellent customer service and addressing their concerns promptly.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Enforced rules and held customers accountable for not following gym regulations.

Education

Diploma in Business Practice -

Temasek Polytechnic
Tampines, Singapore
03.2020 - 2022.05

ITE Certificate in Info-Communications Technology -

ITE College Central
Ang Mo Kio, Singapore
01.2016 - 2017.05

National Service

Staff Assistant in Singapore Police Force from 01/2018 to 01/2020 in Woodlands Headquarters.

  • Ensure officers have everything they need to perform their day to day tasks
  • Operate the call centre to assist civilians or relay messages to officers in charge

Additional Information

Was part of a huge media e-sports event spanning over 3 seasons from 2021 to 2023

Timeline

Front Desk Executive

Academia
06.2023 - 10.2023

Club Assistant

ActiveSG
12.2020 - 04.2023

Diploma in Business Practice -

Temasek Polytechnic
03.2020 - 2022.05

ITE Certificate in Info-Communications Technology -

ITE College Central
01.2016 - 2017.05

Sales and Project Coordinator

Taishan Sports
5 2023 - 06.2023

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Daren Lawrence