Suzi Allen Marcus
Johor
Summary
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional - dependable, reliable and able to perform duties with minimal supervision.
Overview
17
17
years of professional experience
Work History
Front Desk Executive
Medical Imaging Pte Ltd
05.2025 - Current
- Welcomed patient and managed registration processes efficiently.
- Resolved patients inquiries and complaints to enhance satisfaction levels.
- Coordinated assignments and special requests for optimal patients experiences.
- Maintained accurate records of registered and billing information.
- Trained new front desk staff on operational procedures and customer service standards.
- Oversaw daily front desk operations, ensuring smooth workflow during peak times.
- Implemented process improvements to enhance front desk efficiency and service quality.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all patients .
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Guest Relation Officer (Lobby & Executive Lounge)
Swissotel The Stamford
02.2023 - 02.2025
- Greeting and checking in/ out guests.
- Confirm reservations.
- Making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
- Responsible for proper key control and other security measures.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Operates the front office computer system. Makes photocopies if needed.
- Computer bills, collect payment and makes changes for guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company’s policy. Makes Manager on Duty aware of any guest complaints.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Reason for leaving: Contract Ends
Asst Duty Manager
03.2021 - 01.2023
- Supervise daily operations to ensure food safety, product preparation, cleanliness and inventory control standards are maintained.
- Schedules and supervises staff.
- Maintain standard of operation in terms of safety and security.
- Performs paperwork duties including product orders and inventory. Update monthly report and SOP.
- Conduct training on new employee
- Execute marketing strategy and catering.
- Problem solving and customer complain recovery.
- Reason for leaving: Chance to learn more
Restaurant Manager
Flax Subs Pte Ltd
10.2019 - 02.2021
- Oversee daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.
- Schedules and supervises staff.
- Maintains standards of restaurant in terms of safety and security.
- Performs paperwork duties including product orders and inventory. Monthly report and updating of SOP.
- Conduct training on new employee
- Execute marketing strategy and catering.
- Problem solving and customer complain recovery.
- (Food and Beverage)
- Reason for leaving: Offer in Hotel Industry
Supervisor
Iron Chef Cusine Ptd Ltd
08.2018 - 09.2019
- Supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.
- Schedules and supervises staff.
- Maintains standards of restaurant safety and security.
- Performs paperwork and assists with product orders and inventory as needed.
- Order taking and tracking.
- Food serving
- (Food and Beverage)
- Reason for leaving: Move House
Duty Manager
Palms Food International Ptd Ltd
10.2017 - 07.2018
- Supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.
- Schedules and supervises staff.
- Maintains standards of restaurant safety and security.
- Performs paperwork duties and assists with product orders and inventory as needed
- (Food And Beverage)
- Reason for leaving: Get a better offer
Front Desk Executive
CherryLoft Resort
05.2017 - 09.2017
- Greetings, check-in and check-out procedure. Makes and confirms reservations.
- Responsible for proper key control and other security measures.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Operates the front office computer system. Makes photocopies if needed.
- Computer bills, collects payment, and makes change for guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- (Hospitality)
- Reason for leaving: NIL
Customer Service Assistant
Measat Broadcast Network Systems Sdn Bhd
09.2015 - 04.2017
- Respond to inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to customer needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Recommended solutions within customer budgets and proactively followed up with all leads.
- (National Broadcasting Company)
- Reason for leaving: Want to gain more experience in other field
Receptionist cum Sales Support Officer
Measat Broadcast Network Systems Sdn Bhd
12.2008 - 08.2015
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- (National Broadcasting Company)
- Reason for Leaving: Promoted to Customer Service Assistant
Education
Master Executive in Business - General Management
Asia e University
Kuala Lumpur01.2015
Diploma - Business & Hospitality
Asian Tourism Institution
Kota Kinabalu, Sabah01.2012
Skills
- Led collaborative efforts among cross-functional teams to achieve project milestones effectively Facilitated communication and teamwork to streamline operations and optimize resource allocation Mentored junior team members to foster their professional development
References
- Micheal, Tan, Deputy Operations Director, +6581380429, Wilmar International
- Marichu, Cabuyao Mangubat, Front Office Manager, +6590614890, Hotel Chancellor Pte Ltd
CUST
- Expected Salary: $3000 (negotiable)
- Availability: Can start work anytime
Timeline
Front Desk Executive
Medical Imaging Pte Ltd
05.2025 - Current
Guest Relation Officer (Lobby & Executive Lounge)
Swissotel The Stamford
02.2023 - 02.2025
Asst Duty Manager
03.2021 - 01.2023
Restaurant Manager
Flax Subs Pte Ltd
10.2019 - 02.2021
Supervisor
Iron Chef Cusine Ptd Ltd
08.2018 - 09.2019
Duty Manager
Palms Food International Ptd Ltd
10.2017 - 07.2018
Front Desk Executive
CherryLoft Resort
05.2017 - 09.2017
Customer Service Assistant
Measat Broadcast Network Systems Sdn Bhd
09.2015 - 04.2017
Receptionist cum Sales Support Officer
Measat Broadcast Network Systems Sdn Bhd
12.2008 - 08.2015
Master Executive in Business - General Management
Asia e University
Diploma - Business & Hospitality
Asian Tourism Institution