Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Skills Languages
Others
Timeline
Generic

Daphne Yuen Wei Chin

PRICING MANAGER

Summary

Bringing extensive experience in the shipping industry, with a specialized focus on freight and commercial strategy within the reefer (refrigerated cargo) segment across diverse, multicultural markets. Known for making data-driven, strategic decisions that drive impactful business results. Skilled in building and maintaining strong client relationships, consistently exceeding expectations and anticipating the unique needs of temperature-sensitive shipments.

Overview

11
11
years of professional experience

Work History

Area Manager (Intra-Asia Reefer Pricing)

CMA CGM ASIA SHIPPING PTE LTD
08.2017 - Current
  • Managed daily rate requests, contract negotiations, and bids, ensuring competitive and profitable pricing strategies.
  • Provided guidance to agents on pricing decisions, considering customer needs and service requirements to optimize profitability.
  • Conducted weekly market trend and customer analysis reports to inform strategic pricing decisions.
  • Collaborated closely with sales teams to target existing and potential customers, maximizing volume and driving revenue growth.
  • Proactively worked with local agents to review market conditions and business accounts, ensuring accurate and competitive pricing.
  • Maintained system data and updated cost strategies to support sales growth for Reefer VIP accounts.
  • Built and nurtured strong client relationships, enhancing customer satisfaction and fostering repeat business.

Cargo Flow Officer

CMA CGM ASIA SHIPPING PTE LTD
08.2017 - 12.2018
  • Operationalize medium term space allocation from SLM and Trades
  • Enforce discipline in Trade and Front Line Offices (FLO) to adhere to allocation guidelines and provide prompt and accurate forecasts
  • Determine load factor to plan downline allocation or backloading space through reviewing forecasts and bookings
  • Operationalize Equipment Repositioning Plan, taking into consideration of prevailing changes in repositioning needs
  • Manage Trade-off between Laden and Empty Container match back according to the Equipment Repositioning Plan
  • Daily coordination with Trades, Sales, Operations, GNA and Procurement to ensure that allocated network space resources are utilized as planned
  • Closely monitor daily network patterns and feedback to LAC on opportunities or weaknesses to support the improvement of network design parameters
  • Explore options and develop cost and benefit evaluation for cargo recovery in the event of network exceptions


Capacity Management Executive

Mediterranean Shipping Company (Switzerland) Asia Regional Office
05.2014 - 07.2017
  • Coordinate space requirement with agents from Far East regions
  • Provide solutions to agents on issues such as routing guide updates, fluctuation of capacity or changes of pro-forma schedule
  • Communicate with transshipment teams for smooth cargo movement by ensuring all pending connections are nominated and load within allocation and space
  • Ensure re-nomination costs are minimized for cargo nomination
  • Work closely with Network Operations to obtain updated information on schedule and vessel details
  • Liaise with logistic department for empties reefers loading depending on vessel space availability
  • Monitor daily bookings and address shortfall issues submitted by agents
  • Analyze vessel utilization and plan for vessel optimization by proposing contingency plans to headquarter
  • Work together with the manager in developing and improvising system called ISPACE that is used to facilitate smooth working process
  • Communicate with system developers to rectify problems encountered by users


Skills

  • Freight Pricing Formulation

  • Contract Rate Negotiation

  • Communication and Collaboration

  • Customer-Centric Mindset

  • Attention to Detail

Accomplishments

    Managed the reefer shipments from China to Southeast Asia, achieving a 43% increase in volume, growing from 77,322 TEUs in 2023 to 110,631 TEUs in 2024.

Affiliations

  • Director of Multimedia University Swimming Marathon, Swimming for Miracles, 2013
  • Vice President of Multimedia University Swimming Club, 2012-2013
  • Treasurer of Multimedia University Fencing Club, 2011-2012

Skills Languages

Fluent in written and spoken English and Chinese

Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Others

  • Accepted into the Golden Key International Honor Society.
  • Participated in Student Exchange Program at Pukyong National University, Korea.
  • Completed Grade 8 for practical and theory in piano.

Timeline

Area Manager (Intra-Asia Reefer Pricing)

CMA CGM ASIA SHIPPING PTE LTD
08.2017 - Current

Cargo Flow Officer

CMA CGM ASIA SHIPPING PTE LTD
08.2017 - 12.2018

Capacity Management Executive

Mediterranean Shipping Company (Switzerland) Asia Regional Office
05.2014 - 07.2017

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Daphne Yuen Wei ChinPRICING MANAGER