Cynthia Phoon
Summary
Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
5
5
years of professional experience
Work History
Outlet Crew
The Rebel Gurl, Singapore
10.2023 - 12.2024
- Executed light kitchen duties, including the assembly and preparation of food and beverages
- Managed cashier responsibilities and served food efficiently
- Coordinated stock orders with suppliers to ensure optimal inventory levels
- Assisted in international expansion by supporting the opening of new franchises overseas
- Managed store's social media, boosted store reviews and online followings
- Compiled daily reports to track performance
Floor Supervisor
Decker BBQ, Singapore
11.2022 - 09.2023
- Oversaw waitstaff and reservations, ensuring swift table turnover, seamless service and customer satisfaction
- Worked closely with chefs to maintain high-quality food standards
- Gained little experience in bartending to enhance service versatility
- Compiled daily reports to track performance
Usher
Mercure Hotel, Singapore
08.2021 - 12.2021
- Facilitated safe and efficient escort of COVID-19 patients to designated isolation rooms
- Worked with chefs to prepare and deliver meals
- Handled third party deliveries, ensuring prompt service
Service Crew
Kentucky Fried Chicken, Singapore
05.2020 - 06.2021
- Executed cashiering and food preparation tasks efficiently
- Enhanced customer satisfaction
- Prepared high-quality food items
Freelance Crew
Primarius Staffing, Singapore
10.2019 - 03.2020
- Executed hotel banquets and wedding setups through part time)e freelancing with Primarius Staffing
- Enhanced guest experience at hotel banquets
- Contributed to successful event outcomes consistently
- Delivered exceptional service under tight deadlines
Education
NITEC -
Institution of Technical Education
Singapore01.2021
GCE 'N' LEVELS -
Yuying Secondary School
Singapore01.2019
PSLE -
Holy Innocents' Primary School
Singapore01.2015
Skills
- Teamwork
- Adaptability
- Speed of service
- Interactive communication skills
- Customer service
- Communication
- Point-of-sale transactions
- POS system operation
- Attained WSQ FSC
- Food and beverage preparations
LANGUAGES
English
Mandarin
Bahasa Indonesia
Timeline
Outlet Crew
The Rebel Gurl, Singapore
10.2023 - 12.2024
Floor Supervisor
Decker BBQ, Singapore
11.2022 - 09.2023
Usher
Mercure Hotel, Singapore
08.2021 - 12.2021
Service Crew
Kentucky Fried Chicken, Singapore
05.2020 - 06.2021
Freelance Crew
Primarius Staffing, Singapore
10.2019 - 03.2020
NITEC -
Institution of Technical Education
GCE 'N' LEVELS -
Yuying Secondary School
PSLE -
Holy Innocents' Primary School
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