Crystal Lim
Hospitality / Early Childhood
Summary
A multi-talented individual who has 3+ years of experience in the early childhood industry and 3+ years of experience in the hospitality industry, and applies industrial skills interchangeably. Experienced in performing multi-function management and skilled at adapting to new concepts and applications quickly. Rooted in delivering top-quality customer service and building relationships with stakeholders. Display exceptional people skills with a down-to-earth demeanor.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Reservation Agent
Pan Pacific Hotels Group
2023.12 - 2024.02
- Handle inquiries and obtain correct information regarding details of the reservation
- Answer, confirm, and process reservation requests
- Ensure all information pertaining to reservations is properly taken and entered into the system
- Ensure that all daily transactions are entered into the system and updated accordingly within the stipulated turnaround time
- Ensure that all follow-ups are done promptly and efficiently
- Ensure that no-show, traces, missing correspondences and airport car transfer reports are followed up promptly and efficiently
- Maintain proper filing and recording of all correspondence
- Manage online booking inquiries and assist guests and travel partners with questions throughout the entire booking cycle.
Project Executive
The American Club Youth Department
2023.06 - 2023.12
- Ensure smooth operations for all responsibilities pertaining to the department's facilities, services, events, camps, parties, classes and workshops
- Deliver excellent customer service and product knowledge to members and guests; conduct training for associates and interns on delivering the above
- Handle members' feedback or complaints, provide appropriate solutions and alternatives within the time limits
- Build good rapport and partnerships with key stakeholders, such as members or guests who patronize the department's services and facilities, or external vendors who conduct services at the department's studios
- Maintain effective communication between all stakeholders including line staff and management
- Fulfill administrative and financial aspects of the department's product, services and facilities, such as vendors commission listing, purchase requisition, budget report (revenue and expenses).
Enrichment Teacher (Part-Time)
De Kinder Club
2022.04 - 2022.12
- Conduct sensory activities, crafts, experiments, and creative projects during the lesson for infants and toddlers and nursery children, 0 to 3 years old
- Touch on topics like nature, home, occupations, body and hygiene, music and movement, as well as cause and effect
- Proper class management during the lesson
- Develop good relationships with students and their parents.
Enrichment Teacher (Part-Time)
The Little Readers Enrichment
2022.01 - 2022.12
- Teach phonics and reading for children from 2 to 6 years old
- Proper class management during the lesson
- Develop good relationships with students and their parents
- Track and assess development of children, and follow up with parents to discuss ways to improve children's progress.
Tuition Teacher
Private Tuition
2022.01 - 2022.12
- Provide personalised teaching and customised learning resources that meet the requirements of the student
- Adapt to the student's learning style and needs
- Maintain communication with the student's family, and always update on the student's progress
- Research learning resources to use during the lessons
- Conduct lessons at the comfort of the student's home
- Maintain professionalism with the student and his/her family.
Enrichment Teacher
The Shichida Method Pte Ltd
2020.02 - 2022.03
- Teach and conduct brain and wellness development programmes for children from 0 to 9 years old
- Design and create teaching materials
- Prepare and upkeep appropriate teaching materials as well as the learning environment of the classroom
- Build and maintain good relationships with students and their parents
- Track and assess development of children plus follow up with parents to discuss ways to improve children's progress
- Assist customer service officers in class related matters.
Marketing & Events (Pageantry) Coordinator
ERM Singapore Marketing Pte Ltd
2017.09 - 2019.11
- Gather sponsorships through cold calls & emails
- Liaising with sponsors/clients on marketing projects
- Client/Customer Relations
- Assist marketing executives in planning, organizing & executing events and projects
- Plan and organize pageantry photoshoot trips with sponsors/clients example working with Langkawi Tourism Board for the official photoshoot trip of Miss Singapore Beauty Pageant 2018
- Events operations such as handling backstage, setup and teardown, sound and music, backdrop, applying of licenses and permits
- Manage pageantry contestants during events, workshops and training, application of interpersonal skills
- Coordinating with SPH media for media release of pageantry contestants.
Education
ECDA Advance Certificate in Early Years - undefined
KLC International Institute (WSQ)
2021.01 - 2022.04
Diploma in Business Practice Hospitality & Tourism - undefined
Nanyang Polytechnic
2017.01 - 2019.04
Higher Nitec Events Management Certificate - undefined
Institution of Technical Education
2014.01 - 2016.04
Nitec Office Skills Certificate - undefined
Institution of Technical Education
2013.01 - 2014.04
O'Levels Certificate - undefined
Gan Eng Seng School
2012.01 - 2012.04
Skills
Customer Service and Engagement
Interpersonal Skills
Analytical Thinking
Adaptability and Flexibility
Teamwork and Collaboration
Time Management
Data Entry
Microsoft Skills
Phone Etiquette
Skills
- Digital Designing
- Singing
- Emceeing
Accomplishments
- Most Talented Star Award - Miss China Asean Etiquette 2019
- Miss Singapore China Asean Etiquette 2019
- Miss Grand Singapore 2017
- Miss Intercontinental Singapore 2017
Personal Particulars
Crystal Lim Zhen Yu, 29 years old, +65 91826399, limcrystal.biz@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reservation Agent
Pan Pacific Hotels Group
2023.12 - 2024.02
Project Executive
The American Club Youth Department
2023.06 - 2023.12
Enrichment Teacher (Part-Time)
De Kinder Club
2022.04 - 2022.12
Enrichment Teacher (Part-Time)
The Little Readers Enrichment
2022.01 - 2022.12
Tuition Teacher
Private Tuition
2022.01 - 2022.12
ECDA Advance Certificate in Early Years - undefined
KLC International Institute (WSQ)
2021.01 - 2022.04
Enrichment Teacher
The Shichida Method Pte Ltd
2020.02 - 2022.03
Marketing & Events (Pageantry) Coordinator
ERM Singapore Marketing Pte Ltd
2017.09 - 2019.11
Diploma in Business Practice Hospitality & Tourism - undefined
Nanyang Polytechnic
2017.01 - 2019.04
Higher Nitec Events Management Certificate - undefined
Institution of Technical Education
2014.01 - 2016.04
Nitec Office Skills Certificate - undefined
Institution of Technical Education
2013.01 - 2014.04
O'Levels Certificate - undefined
Gan Eng Seng School
2012.01 - 2012.04