Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Personal Particulars
Work Availability
Timeline
Generic
Crystal Lim

Crystal Lim

Hospitality / Early Childhood

Summary

A multi-talented individual who has 3+ years of experience in the early childhood industry and 3+ years of experience in the hospitality industry, and applies industrial skills interchangeably. Experienced in performing multi-function management and skilled at adapting to new concepts and applications quickly. Rooted in delivering top-quality customer service and building relationships with stakeholders. Display exceptional people skills with a down-to-earth demeanor.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Reservation Agent

Pan Pacific Hotels Group
12.2023 - 02.2024
  • Handle inquiries and obtain correct information regarding details of the reservation
  • Answer, confirm, and process reservation requests
  • Ensure all information pertaining to reservations is properly taken and entered into the system
  • Ensure that all daily transactions are entered into the system and updated accordingly within the stipulated turnaround time
  • Ensure that all follow-ups are done promptly and efficiently
  • Ensure that no-show, traces, missing correspondences and airport car transfer reports are followed up promptly and efficiently
  • Maintain proper filing and recording of all correspondence
  • Manage online booking inquiries and assist guests and travel partners with questions throughout the entire booking cycle.

Project Executive

The American Club Youth Department
06.2023 - 12.2023
  • Ensure smooth operations for all responsibilities pertaining to the department's facilities, services, events, camps, parties, classes and workshops
  • Deliver excellent customer service and product knowledge to members and guests; conduct training for associates and interns on delivering the above
  • Handle members' feedback or complaints, provide appropriate solutions and alternatives within the time limits
  • Build good rapport and partnerships with key stakeholders, such as members or guests who patronize the department's services and facilities, or external vendors who conduct services at the department's studios
  • Maintain effective communication between all stakeholders including line staff and management
  • Fulfill administrative and financial aspects of the department's product, services and facilities, such as vendors commission listing, purchase requisition, budget report (revenue and expenses).

Enrichment Teacher (Part-Time)

De Kinder Club
04.2022 - 12.2022
  • Conduct sensory activities, crafts, experiments, and creative projects during the lesson for infants and toddlers and nursery children, 0 to 3 years old
  • Touch on topics like nature, home, occupations, body and hygiene, music and movement, as well as cause and effect
  • Proper class management during the lesson
  • Develop good relationships with students and their parents.

Enrichment Teacher (Part-Time)

The Little Readers Enrichment
01.2022 - 12.2022
  • Teach phonics and reading for children from 2 to 6 years old
  • Proper class management during the lesson
  • Develop good relationships with students and their parents
  • Track and assess development of children, and follow up with parents to discuss ways to improve children's progress.

Tuition Teacher

Private Tuition
01.2022 - 12.2022
  • Provide personalised teaching and customised learning resources that meet the requirements of the student
  • Adapt to the student's learning style and needs
  • Maintain communication with the student's family, and always update on the student's progress
  • Research learning resources to use during the lessons
  • Conduct lessons at the comfort of the student's home
  • Maintain professionalism with the student and his/her family.

Enrichment Teacher

The Shichida Method Pte Ltd
02.2020 - 03.2022
  • Teach and conduct brain and wellness development programmes for children from 0 to 9 years old
  • Design and create teaching materials
  • Prepare and upkeep appropriate teaching materials as well as the learning environment of the classroom
  • Build and maintain good relationships with students and their parents
  • Track and assess development of children plus follow up with parents to discuss ways to improve children's progress
  • Assist customer service officers in class related matters.

Marketing & Events (Pageantry) Coordinator

ERM Singapore Marketing Pte Ltd
09.2017 - 11.2019
  • Gather sponsorships through cold calls & emails
  • Liaising with sponsors/clients on marketing projects
  • Client/Customer Relations
  • Assist marketing executives in planning, organizing & executing events and projects
  • Plan and organize pageantry photoshoot trips with sponsors/clients example working with Langkawi Tourism Board for the official photoshoot trip of Miss Singapore Beauty Pageant 2018
  • Events operations such as handling backstage, setup and teardown, sound and music, backdrop, applying of licenses and permits
  • Manage pageantry contestants during events, workshops and training, application of interpersonal skills
  • Coordinating with SPH media for media release of pageantry contestants.

Education

ECDA Advance Certificate in Early Years - undefined

KLC International Institute (WSQ)
01.2021 - 04.2022

Diploma in Business Practice Hospitality & Tourism - undefined

Nanyang Polytechnic
01.2017 - 04.2019

Higher Nitec Events Management Certificate - undefined

Institution of Technical Education
01.2014 - 04.2016

Nitec Office Skills Certificate - undefined

Institution of Technical Education
01.2013 - 04.2014

O'Levels Certificate - undefined

Gan Eng Seng School
01.2012 - 04.2012

Skills

    Customer Service and Engagement

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Skills

  • Digital Designing
  • Singing
  • Emceeing

Accomplishments

  • Most Talented Star Award - Miss China Asean Etiquette 2019
  • Miss Singapore China Asean Etiquette 2019
  • Miss Grand Singapore 2017
  • Miss Intercontinental Singapore 2017

Personal Particulars

Crystal Lim Zhen Yu, 29 years old, +65 91826399, limcrystal.biz@gmail.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Reservation Agent

Pan Pacific Hotels Group
12.2023 - 02.2024

Project Executive

The American Club Youth Department
06.2023 - 12.2023

Enrichment Teacher (Part-Time)

De Kinder Club
04.2022 - 12.2022

Enrichment Teacher (Part-Time)

The Little Readers Enrichment
01.2022 - 12.2022

Tuition Teacher

Private Tuition
01.2022 - 12.2022

ECDA Advance Certificate in Early Years - undefined

KLC International Institute (WSQ)
01.2021 - 04.2022

Enrichment Teacher

The Shichida Method Pte Ltd
02.2020 - 03.2022

Marketing & Events (Pageantry) Coordinator

ERM Singapore Marketing Pte Ltd
09.2017 - 11.2019

Diploma in Business Practice Hospitality & Tourism - undefined

Nanyang Polytechnic
01.2017 - 04.2019

Higher Nitec Events Management Certificate - undefined

Institution of Technical Education
01.2014 - 04.2016

Nitec Office Skills Certificate - undefined

Institution of Technical Education
01.2013 - 04.2014

O'Levels Certificate - undefined

Gan Eng Seng School
01.2012 - 04.2012
Crystal LimHospitality / Early Childhood