Listening is one of the most important skills I have How well I listen has a major impact on my job effectiveness and on the quality of my relationships with other people
CONNIE GALAS
EMPLOYMENT AGENCY PERSONNEL
TANJONG KATONG
Summary
Client-focused Employment Specialist with 2 years of experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition. Perceptive agent passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.
Overview
6
6
years of professional experience
1
1
Language
Work History
EMPLOYMENT AGENCY PERSONNEL
JPB EMPLOYMENT PTE LTD
03.2022 - Current
- Introduce to first-time employers the eligibility & requirements for hiring an FDW.
- Explains the fees & charges plus durations of each and every necessary procedures.
- Explains the difference between each FDW's nationality & communication capabilities.
- Matching assistance for employers to find the suitable helpers as per requirements given.
- Introduce and explain to both the employer & FDW the contract between both parties.
- Manage and handle miscommunications & disputes of both parties and execute counselings if needed.
- Performs service calls every 3 months to check on the wellness of the FDW after deployment.
Food Service Staff Member
Bread And Hearth Cafe
08.2021 - 12.2021
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and safety standards.
- Supported efficient kitchen operations by preparing ingredients, washing dishes, and maintaining equipment cleanliness.
- Promoted special offers or discounts effectively to increase revenue during slow periods.
- Improved customer satisfaction by providing efficient and friendly service during meal periods.
Customer Sales Representative
Malabar Gold & Diamonds
12.2019 - 06.2021
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Customer Sales Officer
MAXICASH
07.2019 - 11.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Customer Service Representative
Pay2home
08.2018 - 03.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Psychology
Saint Francis of Assisi College
164 Holy Family St 1630 Taguig Metro Manila 04.2001 -
High School Diploma -
Saint Francis of Assisi College
164 Holy Family St 1630 Taguig Metro Manila 04.2001 -
Graduate - Primary
BULI Elementary Primary School of Alabang
Alabang Muntinlupa City, Philippines 04.2001 -
Skills
- Case Counseling
- Employee Relations
- Case Management
- Employment Law
- Problem-Solving
- Excellent Communication
- Recruitment Expertise
- Effective Planning
- Problem-Solving Abilities
Interests
Timeline
EMPLOYMENT AGENCY PERSONNEL
JPB EMPLOYMENT PTE LTD
03.2022 - Current
Food Service Staff Member
Bread And Hearth Cafe
08.2021 - 12.2021
Customer Sales Representative
Malabar Gold & Diamonds
12.2019 - 06.2021
Customer Sales Officer
MAXICASH
07.2019 - 11.2019
Customer Service Representative
Pay2home
08.2018 - 03.2019
Bachelor of Science - Psychology
Saint Francis of Assisi College
04.2001 -
High School Diploma -
Saint Francis of Assisi College
04.2001 -
Graduate - Primary
BULI Elementary Primary School of Alabang
04.2001 -
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