Summary
Overview
Work History
Education
Skills
Timeline
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Clayton Chan

Summary

Dynamic leader and adept problem-solver with proven success in team management and customer service at Decathlon Singapore Pte. Ltd. Excelled in sales, enhancing store performance, and reducing environmental impact through innovative solutions. Demonstrates strong communication and leadership, driving teams towards achieving and surpassing sales targets.

Overview

8
8
years of professional experience

Work History

Retail Sports Specialist/Duty Manager

Decathlon Singapore Pte. Ltd
07.2022 - 07.2024

Retail Sports specialist responsibilities:

  • Sales by guiding and problem-solving which products is best suited for them
  • Handling customers feedback and finding solutions to any problems customers faced
  • Inventory responsibilities on a monthly basis to ensure all products are accounted to prepare shrinkage report.
  • Refurbishment of products as part of Decathlon's Second-Life program to reduce our environmental impact.
  • Work physically with teammates in fast-paced environment at the Welcome Desk(concierge) and communicating across business units in an efficient and composed manner when manning the counter


Duty Manager responsibilities:

  • Exercising leadership skills by managing teammates for the entire store
  • Handling customers who requires the manager
  • Animating the store to hit sales target
  • Making ensure all facilities meet safety standards for both customers and teammates
  • Managing the financial task to open and close the store

Self-employment

Uncle Chan Tickets
11.2016 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Professional Certificate - Digital Marketing

Lithan Academy
Singapore, Paya Lebar
02.2021

Polytechnic Diploma - Aviation Management And Services

Temasek Polytechnic
Singapore, Tampines
04.2014

Skills

  • Team Management
  • Sales
  • Customer Service
  • Leadership
  • Administration
  • Problem-solving

Timeline

Retail Sports Specialist/Duty Manager

Decathlon Singapore Pte. Ltd
07.2022 - 07.2024

Self-employment

Uncle Chan Tickets
11.2016 - 01.2021

Professional Certificate - Digital Marketing

Lithan Academy

Polytechnic Diploma - Aviation Management And Services

Temasek Polytechnic
Clayton Chan