Dynamic leader and adept problem-solver with proven success in team management and customer service at Decathlon Singapore Pte. Ltd. Excelled in sales, enhancing store performance, and reducing environmental impact through innovative solutions. Demonstrates strong communication and leadership, driving teams towards achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Retail Sports Specialist/Duty Manager
Decathlon Singapore Pte. Ltd
07.2022 - 07.2024
Retail Sports specialist responsibilities:
Sales by guiding and problem-solving which products is best suited for them
Handling customers feedback and finding solutions to any problems customers faced
Inventory responsibilities on a monthly basis to ensure all products are accounted to prepare shrinkage report.
Refurbishment of products as part of Decathlon's Second-Life program to reduce our environmental impact.
Work physically with teammates in fast-paced environment at the Welcome Desk(concierge) and communicating across business units in an efficient and composed manner when manning the counter
Duty Manager responsibilities:
Exercising leadership skills by managing teammates for the entire store
Handling customers who requires the manager
Animating the store to hit sales target
Making ensure all facilities meet safety standards for both customers and teammates
Managing the financial task to open and close the store
Self-employment
Uncle Chan Tickets
11.2016 - 01.2021
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Professional Certificate - Digital Marketing
Lithan Academy
Singapore, Paya Lebar
02.2021
Polytechnic Diploma - Aviation Management And Services
Temasek Polytechnic
Singapore, Tampines
04.2014
Skills
Team Management
Sales
Customer Service
Leadership
Administration
Problem-solving
Timeline
Retail Sports Specialist/Duty Manager
Decathlon Singapore Pte. Ltd
07.2022 - 07.2024
Self-employment
Uncle Chan Tickets
11.2016 - 01.2021
Professional Certificate - Digital Marketing
Lithan Academy
Polytechnic Diploma - Aviation Management And Services
Temasek Polytechnic
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