Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charito Dacanay

Summary

Dynamic retail and F&B professional with a proven track record at Decathlon Singapore, excelling in team management and customer engagement. Adept at skill development and problem-solving, I enhanced customer satisfaction through tailored service and effective coaching, contributing to significant sales growth and a positive work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

RETAIL SPORTS SPECIALIST

DECATHLON SINGAPORE
10.2022 - Current
  • Provided one-on-one guidance and mentorship to beginners and Professional athletes which resulted in improved confidence levels and performances.
  • Efficiently managed administrative tasks such as daily reports; commercial areas; processing second life; inventory and allocation;
  • Assisted with department layout management & organization and cleanliness of the entire Department.
  • Responded to customers requests for products,services and other informations.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Assistant Manager

Pizza Hut - Singapore
09.2021 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Retail and F&B Supervisor

TWG Singapore
04.2019 - 07.2021
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
  • Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
  • Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
  • Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Restaurant Manager

Patbingsoo / Seorae Korean BBQ
04.2017 - 07.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Restaurant In-Charge

Fish N Co Pte Ltd
06.2008 - 04.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Manager

Greenwich Pizza Corporation
03.2004 - 06.2008
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Education

BACHELOR IN HOTEL AND RESTAURANT MANAGEMENT -

POLYTECHNIC UNIVERSITY OF THE PHIL
PHILIPPINES
03-1999

Skills

  • Team management
  • Skill development
  • Player evaluation
  • Strength training
  • Time management
  • Problem-solving
  • Teamwork
  • Multitasking
  • Workplace safety
  • Excellent communication
  • Decision-making
  • Adaptability and flexibility
  • Active listening

Certification

EXCELLENT SERVICE AWARD

  • Silver 2013 - Singapore


EXCELLENT SERVICE AWARD

  • Silver 2015 - Singapore


EXCELLENT SERVICE AWARD

  • Gold 2016 - Singapore

Timeline

RETAIL SPORTS SPECIALIST

DECATHLON SINGAPORE
10.2022 - Current

Assistant Manager

Pizza Hut - Singapore
09.2021 - 10.2022

Retail and F&B Supervisor

TWG Singapore
04.2019 - 07.2021

Restaurant Manager

Patbingsoo / Seorae Korean BBQ
04.2017 - 07.2018

Restaurant In-Charge

Fish N Co Pte Ltd
06.2008 - 04.2017

Assistant Manager

Greenwich Pizza Corporation
03.2004 - 06.2008

BACHELOR IN HOTEL AND RESTAURANT MANAGEMENT -

POLYTECHNIC UNIVERSITY OF THE PHIL

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Charito Dacanay