Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clara Lim Shuwei

Singapore

Summary

Experienced security product manager adept at aligning technical intricacies with business objectives. Skilled in risk management, project leadership, and seamless integration of new ventures. Committed to fortifying global e-commerce operations through effective communication and strategic cybersecurity measures.

Overview

10
10
years of professional experience

Work History

Security Business Partner (Global E-Commerce)

ByteDance
08.2023 - Current
  • Communicate technical and non-technical concepts to business stakeholders, facilitating understanding and alignment on security requirements and initiatives
  • Coordinate security assessments with various product teams, ensuring timely evaluation of security risks across e-commerce platforms
  • Identify and resolve potential project issues, taking proactive ownership to mitigate risks and ensure project success
  • Spearheaded onboarding and integration of new business for enhanced security, ensuring seamless integration of security measures into new ventures
  • Conduct cyber risk assessments and technical security reviews to identify IT-related risks for new products and feature requirements, implementing appropriate controls to mitigate identified risks
  • Collaborate with security team and business units to design defense-in-depth controls, enhancing ByteDance's security posture and limiting attackers' ability to exploit vulnerabilities
  • Manage business-side security requirements and improving security maturity for Global E-Commerce team
  • Monitor, track, and manage risk mitigations and exceptions, ensuring adequate monitoring capability was incorporated into e-commerce solutions
  • Monitor and analyze emerging cyber threats, vulnerabilities, and exploits relevant to E-Commerce infrastructure and products, implementing proactive measures to enhance security.

Security Product Manager

SEA Limited
12.2021 - 07.2023
  • Managed bug bounty program, increasing identification and resolution of vulnerabilities by 25%
  • Developed automation workflows for bug bounty and Red Team processes, resulting in 40% efficiency and time savings
  • Oversaw penetration testing and source code review for audits
  • Established compliance review processes and vulnerability fixes, reducing risk of security breaches and ensuring compliance with industry standards
  • Managed multiple security projects, collaborating with cross-functional teams and stakeholders for successful delivery
  • Communicated and aligned security projects with business objectives and priorities
  • Used JIRA and Confluence to track project progress, communicate updates, and resolve issues that arise

Network Operations Center Engineer

Shopee
05.2019 - 12.2021
  • Provided level 1 support for Shopee's network infrastructure, servers, and services
  • Monitored and optimized service performance through anomaly and alert response
  • Conducted first-level troubleshooting and collaborated with stakeholders to resolve issues
  • Managed incidents through recording, classification, and resolution using first-line investigation and diagnosis
  • Maintained secure and reliable network and software components
  • Coordinated preventive, proactive, and corrective maintenance to minimize downtime
  • Planned and managed infrastructure upgrades and integration to maximize availability.

Business Analyst

Diners Club
09.2018 - 04.2019
  • Analyze business processes and identified areas for improvement
  • Collaborate with cross-functional teams to gather business requirements and develop strategies
  • Facilitate project planning, scheduling, and execution to ensure timely completion
  • Translate business requirements into technical design documents Handled stakeholders and vendors
  • Develop and maintain Business Continuity Plan and Business Impact Analysis
  • Conduct network vulnerability testing and analyzed application logs.

Cabin Crew

Singapore Airlines
07.2016 - 08.2018
  • Provide exceptional customer service to passengers on Singapore Airlines flights
  • Demonstrate strong communication, problem-solving, and conflict resolution skills for comfortable and enjoyable flight experience
  • Ensure safety of passengers and crew members by following safety protocols and procedures
  • Collaborate with crew members and ground staff for smooth operations and efficient service delivery
  • Respond promptly and appropriately to emergency situations for safety and comfort of passengers
  • Maintain accurate records of in-flight activities and incidents, and reported them to appropriate authorities.

Settlement Investigation Executive

AXS Pte Ltd
02.2015 - 06.2016
  • Assist in settlement investigations using MySQL
  • Managed settlements and generated daily finance reports
  • Coordinate with departments to resolve exception cases on AXS IT Systems and stations
  • Conduct settlement-related investigations and prepared detailed reports for management review
  • Develop and implemented new policies and procedures to improve settlement processes
  • Resolve settlement-related issues in timely and accurate manner.

Education

Bachelor's degree - Business Information System & Cyber Forensics

Murdoch University

Bachelor of Engineering - Computer Science and Engineering

Ngee Ann Polytechnic

Skills

  • MySQL
  • C Language
  • C Language
  • C# Language

Languages

English
Mandarin

Timeline

Security Business Partner (Global E-Commerce)

ByteDance
08.2023 - Current

Security Product Manager

SEA Limited
12.2021 - 07.2023

Network Operations Center Engineer

Shopee
05.2019 - 12.2021

Business Analyst

Diners Club
09.2018 - 04.2019

Cabin Crew

Singapore Airlines
07.2016 - 08.2018

Settlement Investigation Executive

AXS Pte Ltd
02.2015 - 06.2016

Bachelor's degree - Business Information System & Cyber Forensics

Murdoch University

Bachelor of Engineering - Computer Science and Engineering

Ngee Ann Polytechnic

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Clara Lim Shuwei