Zheng Jie (Jack) Yap
Tallinn
Summary
Business Process Excellence professional with 7+ years of experience owning and transforming end-to-end (E2E) operational processes within high-growth technology and fintech environments. Proven track record designing, mapping, and optimising global processes supporting €55M+ operational spend and 2,500+ personnel across multiple regions. Extensive experience conducting AS-IS and TO-BE process mapping, identifying bottlenecks, implementing automation, and building scalable operational frameworks. Strong cross-functional leader who partners with Product, Engineering, Finance, Procurement, and Operations to drive efficiency, strengthen operational controls, and enable scalable growth. Highly autonomous, meticulous, and data driven with a focus on building robust, globally consistent processes.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst / FP&A; Business Partner (Global Process Owner)
Bolt
Tallinn
11.2022 - Current
- Acted as global process owner for operational planning, forecasting, and reporting workflows supporting €55M+ annual operational spend and 2,500+ internal and outsourced personnel.
- Owned end-to-end global operational planning and financial processes supporting Customer Support organisation across multiple markets and regions.
- Partnered cross-functionally with Product, Engineering, Finance, and Operations teams to align processes with strategic priorities and operational needs.
- Mapped and analysed operational processes to identify inefficiencies and improvement opportunities, streamlining global operations.
- Designed and implemented optimised TO-BE processes improving scalability, transparency, and operational efficiency.
- Built automated reporting and forecasting workflows, enhancing data accuracy and reducing manual intervention.
- Established KPI tracking frameworks to monitor operational performance and process effectiveness, driving informed decision-making.
- Ensured process integrity, governance, and operational accuracy across monthly close, forecasting, and planning cycles.
- Enabled leadership decision-making through structured process design, operational insights, and performance reporting.
Technology Market Analyst
Canalys (Omdia)
10.2021 - 10.2022
- Facilitated regional research sharing sessions among analysts to align perspectives on global events.
- Studied trends in global supply chain networks affecting mobility technology markets for strategic initiatives.
- Brainstormed product opportunities to engage clients and attract prospects in Asia Pacific and Central Asia.
- Generated quarterly forecasts for mobility technology processes to enhance clients' market evaluations.
- Maintained comprehensive datasets on key accounts within mobile industries contributing over 40% of company revenue.
- Conducted monthly and quarterly data modeling to ensure dataset integrity for actionable insights.
- Developed annual strategy outlooks for primary technology players, achieving 80% readability across client portfolios.
Regional Business Analyst
Microsoft Consulting Services
Singapore
01.2021 - 09.2021
- Implemented automated reporting solutions improving scalability and operational efficiency across global teams.
- Optimised operational workflows in pipeline management, forecasting, and performance reporting to improve efficiency.
- Built KPI monitoring frameworks enabling leadership to track operational performance and identify improvement opportunities.
- Designed scalable operational processes and reporting frameworks to enhance global consulting operations.
- Collaborated with regional leadership to improve operational transparency and process effectiveness.
Business Analyst (Process Improvement)
FujiFilm Business Innovation
Singapore
12.2018 - 12.2020
- Conducted detailed AS-IS process mapping and designed optimised TO-BE workflows improving operational efficiency.
- Delivered business process re-engineering initiatives, integrating improvements across people, process, and technology dimensions.
- Led business process excellence initiatives, enhancing process mapping, redesign, and operational optimisation.
- Enabled scalable operations through targeted process redesign and continuous improvement initiatives.
- Developed process documentation, performance metrics, and reporting frameworks supporting operational governance.
Education
BSc - Business and Management
University of London
Skills
- Process ownership
- Business Process Excellence
- Process Mapping
- Process Automation
- Continuous Improvement
- Process optimization
- Gap Analysis
- KPI development
- KPI Framework Design
- Monitoring
- Performance Measurement
- Controls alignment
- Process Integrity
- Cross-functional leadership
- Operational Scalability
- Operational governance
- Change Management
- Process Transformation
- Process documentation
- Workflow Analysis
- Workflow Optimisation
- Reporting Automation
- SQL
- Power BI
- Looker
- Google Analytics
- Databricks
- MySQL
- App Script
- VBA
- Lean Six Sigma principles
- Data Analysis
- Decision Enablement
- Problem solving
- Cost analysis
- Stakeholder engagement
- Change management
- Business case validation
- Cost analysis
- Workflow Analysis
- Business case validation
Tools And Technical Skills
- Process Mapping and Documentation: Visio, BPMN concepts
- Automation and Data: Python (Pandas), SQL, App Script, VBA
- Analytics and BI: Power BI, Looker, Google Analytics
- Data Platforms: Data bricks, MySQL
- Process Improvement: Lean Six Sigma principles
Personal Information
Citizenship: Singapore Citizen
Languages
English
Native
Native
Chinese (Mandarin)
Proficient (C2)
C2
Estonian
Elementary (A2)
A2
Russian
Beginner (A1)
A1
Timeline
Senior Business Analyst / FP&A; Business Partner (Global Process Owner)
Bolt
11.2022 - Current
Technology Market Analyst
Canalys (Omdia)
10.2021 - 10.2022
Regional Business Analyst
Microsoft Consulting Services
01.2021 - 09.2021
Business Analyst (Process Improvement)
FujiFilm Business Innovation
12.2018 - 12.2020
BSc - Business and Management
University of London