Ciarra Rose Pasamba
Singapore
Summary
Dedicated professional with a strong background, experience, and skills seeking a challenging position to contribute to company growth and professional development. Committed to driving success and innovation, continuously learning, and excelling in a dynamic work environment. Passionate about making a positive impact and achieving mutual success with the company.
Overview
11
11
years of professional experience
Work History
Trainee Manager
The Prive Group
09.2023 - 03.2025
- Maintained a high-quality sales and service environment, working autonomously and with fellow team members to provide excellent customer service and drive profits.
- Provided the highest level of customer service to all our guest
- Responsible on schedule planning, staff allocation, and coordinating services in everyday operations
- Prepare coffees, cocktails and other beverages whenever needed
- Do weekly and month end bar inventory and orderings whenever necessary
- Submit daily reports and daily sales summary
- Responsible for enforcing and maintaining food safety standards, while ensuring a safe work environment for the whole team.
- Trained and supervised the team, motivating them to perform at the highest levels, mediating conflicts when necessary, and exhibiting strong leadership and organization skills
- Deal with complaints or problems with the right attitude
- Cashiering and cashier closing
Service Crew Intern
The Naughty Chef Pte Ltd
10.2022 - 04.2023
- Greet and welcome customers in a friendly manner
- Provide customer service, take orders and be able to give good recommendations
- Explain restaurant menu concept and ongoing promotions
- Check and update reservation book daily
- Make rounds to check on guest, ensuring they are fully taken care of and get feedback for overall experience
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
- Maintains inventories by replenishing coffee beans supply, different type of milks and other stocks.
VIP Host
Solaire Resort & Casino
02.2014 - 12.2014
- Provide customer service to ensure that VIP players have a positive experience in the casino
- Inform VIP clients of the casino for the upcoming events and tournaments
- Develops and sustains great relationship with VIP guests
- Assist VIP clients of the casino with resort accommodations
Education
Diploma - Hospitality Management
Stanfort Academy
04.2023
Skills
- Ability to Work in a Team
- Ability to Multitask
- Barista
- Communication Skills
- Customer Service
Languages
English
Korean
Tagalog
Timeline
Trainee Manager
The Prive Group
09.2023 - 03.2025
Service Crew Intern
The Naughty Chef Pte Ltd
10.2022 - 04.2023
VIP Host
Solaire Resort & Casino
02.2014 - 12.2014
Diploma - Hospitality Management
Stanfort Academy
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