Chun Kiang Yeo
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cloud Engineer
ST Engineering
08.2023 - Current
- AWS Support for defense project to DSTA
- Provided AWS technical support to both internal colleagues and external clients.
- Performed first-level incident response and service resolution for cloud systems.
- Provided 1st and 2nd level technical support and troubleshooting to internal and external clients.
- Cloning of restricted laptop for end users.
- Troubleshoot of restricted laptop for end users.
- Allocating task to System administrators.
- Patching of Firewall (SEP) and Applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Helpdesk Support Specialist
Prodatech Solutions Pte Ltd
05.2022 - 07.2023
- Provide technical support to end-users via phone, email, and remote assistance.
- Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems.
- Assist users with software installations, updates, and configurations.
- Create and maintain user accounts and permissions (Microsoft Active Directory).
- Document support requests and resolutions in the ticketing system.
- Collaborate with other team members to escalate and resolve complex issues.
- Conduct user training sessions to enhance their understanding of software and systems.
- Maintain knowledge base articles and technical documentation for reference.
- Implemented virtualization technologies to increase system scalability and reduce hardware costs
- Configured and maintained network security settings to ensure user data was protected from cyber threats (Fortinet & Sophos). • Monitored system performance and proactively identified and addressed potential issues before they impacted users (Solarwings).
- Developed a backup and disaster recovery plan to ensure system uptime and data availability in the event of an outage (Acronis).
Helpdesk Engineer
NCS
12.2020 - 04.2022
- Technical Support for SSOE project in school.
- Respond to phone calls, or emails from end-users seeking technical assistance. Gather information about the issue and provide timely and effective solutions. Troubleshooting hardware and software problems, network connectivity issues, and user account management.
- Assist end-users with the installation, configuration, and usage of software applications. Troubleshoot software-related issues, such as compatibility problems, error messages, or performance degradation. Provide guidance on software best practices and recommend solutions or workarounds.
- Troubleshoot and resolve hardware-related problems, such as malfunctioning peripherals, connectivity issues, or hardware failures. Assist with hardware installations, upgrades, and replacements. Coordinate with vendors or service providers for hardware repairs or warranty claims, if necessary.
- Create and manage user accounts, access permissions, and password resets. Ensure proper user authentication and authorization. Assist with user on boarding and off boarding processes
Technical Support
FulbelSoft Computer Repair
01.2014 - 11.2020
- Diagnose and resolve hardware and software problems reported by users, including identifying and fixing hardware failures, troubleshooting software conflicts or errors, and addressing issues related to peripherals and accessories.
- Perform regular maintenance tasks on computer systems, including software updates, driver installations, and hardware upgrades also ensuring that systems are up to date and running optimally.
- Build and assemble computer systems from components, including installing motherboards, CPUs, memory modules, hard drives, and other hardware components. Install and configure operating systems, drivers, and software applications.
- Detect and remove viruses, malware, and other security threats from computer systems, using appropriate tools and techniques to scan and clean infected systems, and provide guidance on best practices for avoiding future infections.
- Perform data backup procedures to ensure the protection and recover-ability of critical user data. Assist with data recovery in case of hardware failures, data corruption, or accidental deletion.
- Repair or replace faulty hardware components, such as hard drives, memory modules, power supplies, or peripherals, involving disassembling and reassembling computer systems, conducting diagnostic tests, and ordering replacement parts.
Education
Diploma - Diploma In Engineering(Computer Network & System)
Singapore Polytechnic
03.2022
Skills
- Computer Networking
- Active Directory
- AWS Solution
- Microsoft Excel
- Microsoft Office Word
Certification
- Certification in Internet of Things (IOT)
- Certification in Info-Comm Services (Active Directory)
- Certification in Computer Applications
- Certification in Computer Networking (Cisco)
- Certification in Computer Programming & Networks
- Certificate in Scrum Master, NTUC Learning Hub
- Attended Certified Ethical Hacker Course, Kaplan University
- Attended Computer Hacking Forensic Investigator Course, Kaplan University
- Attended AWS Solution Architect Course
- Attended Palo Alto Course
Timeline
Cloud Engineer
ST Engineering
08.2023 - Current
Helpdesk Support Specialist
Prodatech Solutions Pte Ltd
05.2022 - 07.2023
Helpdesk Engineer
NCS
12.2020 - 04.2022
Technical Support
FulbelSoft Computer Repair
01.2014 - 11.2020
Diploma - Diploma In Engineering(Computer Network & System)
Singapore Polytechnic
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