YEO CHUN KIANG
CLOUD ENGINEER
Summary
Results-driven AWS Cloud Support Engineer at ST Engineering, adept in Endpoints, Active Directory management and problem-solving. Successfully enhanced system performance and security through effective patch management and user training. Proven ability to adapt and deliver technical support, ensuring user satisfaction and operational efficiency in high-pressure environments.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
AWS Cloud Engineer
ST Engineering
08.2023 - Current
- Provided AWS support for defense projects with DSTA, assisting both internal colleagues and external clients
- Conducted first-level incident response and service resolution for cloud systems
- Delivered 1st and 2nd level technical support and troubleshooting for internal and external clients
- Handled cloning and troubleshooting of restricted laptops for end users
- Managed Active Directory and Group Policy Objects (GPO)
- Assigned tasks to system administrators
- Implement patching for firewalls, anti virus and applications
- Efficiently managed time to meet deadlines
- Provide technical support to end-users via phone, email, and remote assistance
- Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems
- Assist users with software installations, updates, and configurations
- Create and maintain user accounts and permissions (Microsoft Active Directory)
- Document support requests and resolutions in the ticketing system
- Collaborate with other team members to escalate and resolve complex issues
- Conduct user training sessions to enhance their understanding of software and systems
- Maintain knowledge base articles and technical documentation for reference
- Detail-oriented Cloud Engineer committed to improving system design and operations for reliable workflow management
- Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health
- Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff
- Diagnose and resolve hardware and software issues, including troubleshooting network connectivity problems
- Assist users with software installations, updates, and configurations
- Create and maintain user accounts and permissions (Microsoft Active Directory)
- Document support requests and resolutions in the ticketing system
- Collaborate with other team members to escalate and resolve complex issues
- Conduct user training sessions to enhance their understanding of software and systems
- Maintain knowledge base articles and technical documentation for reference
- Detail-oriented Cloud Engineer committed to improving system design and operations for reliable workflow management
- Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health
- Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff
Helpdesk Support Specialist
Prodatech Solutions Pte Ltd
05.2022 - 07.2023
- Implemented virtualization technologies to increase system scalability and reduce hardware costs
- Configured and maintained network security settings to ensure user data was protected from cyber threats (Fortinet & Sophos)
- Monitored system performance and proactively identified and addressed potential issues before they impacted users (Solarwings)
- Developed a backup and disaster recovery plan to ensure system uptime and data availability in the event of an outage (Acronis)
- Troubleshoot and resolve hardware-related problems, such as malfunctioning peripherals, connectivity issues, or hardware failures
- Assist with hardware installations, upgrades, and replacements
- Coordinate with vendors or service providers for hardware repairs or warranty claims, if necessary
- Create and manage user accounts, access permissions, and password resets
- Ensure proper user authentication and authorization
- Assist with user onboarding and offboarding processes
- Diagnose and resolve hardware and software problems reported by users
- Troubleshoot and resolve hardware-related problems, such as malfunctioning peripherals, connectivity issues, or hardware failures
- Assist with hardware installations, upgrades, and replacements
- Coordinate with vendors or service providers for hardware repairs or warranty claims, if necessary
- Create and manage user accounts, access permissions, and password resets
- Ensure proper user authentication and authorization
- Assist with user onboarding and offboarding processes
- Diagnose and resolve hardware and software problems reported by users
- Perform regular maintenance tasks on computer systems, including software updates, driver installations, and hardware upgrades
- Build and assemble computer systems from components, including installing motherboards, CPUs, memory modules, hard drives, and other hardware components
- Install and configure operating systems, drivers, and software applications
- Detect and remove viruses, malware, and other security threats from computer systems
- Perform data backup procedures to ensure the protection and recoverability of critical user data
- Assist with data recovery in case of hardware failures, data corruption, or accidental deletion
- Repair or replace faulty hardware components, such as hard drives, memory modules, power supplies, or peripherals
Helpdesk Engineer
NCS
12.2020 - 04.2022
- Technical Support for SSOE project in school
- Respond to phone calls, or emails from end-users seeking technical assistance
- Gather information about the issue and provide timely and effective solutions
- Troubleshooting hardware and software problems, network connectivity issues, and user account management
- Assist end-users with the installation, configuration, and usage of software applications
- Troubleshoot software-related issues, such as compatibility problems, error messages, or performance degradation
- Provide guidance on software best practices and recommend solutions or workarounds
- Troubleshoot and resolve hardware-related problems, such as malfunctioning peripherals, connectivity issues, or hardware failures
- Assist with hardware installations, upgrades, and replacements
- Coordinate with vendors or service providers for hardware repairs or warranty claims, if necessary
- Create and manage user accounts, access permissions, and password resets
- Ensure proper user authentication and authorization
- Assist with user onboarding and offboarding processes
- Diagnose and resolve hardware and software problems reported by users
Technical Support
FulbelSoft Computer Repair
01.2014 - 11.2020
- Perform regular maintenance tasks on computer systems, including software updates, driver installations, and hardware upgrades
- Build and assemble computer systems from components, including installing motherboards, CPUs, memory modules, hard drives, and other hardware components
- Install and configure operating systems, drivers, and software applications
- Detect and remove viruses, malware, and other security threats from computer systems
- Perform data backup procedures to ensure the protection and recoverability of critical user data
- Assist with data recovery in case of hardware failures, data corruption, or accidental deletion
- Repair or replace faulty hardware components, such as hard drives, memory modules, power supplies, or peripherals
Education
Engineering in Computer Network & System
Singapore Polytechnic
Singapore 04.2020 - 04.2023
Skills
Endpoint Management
Active Directory & GPO
Computer Networking
Patch Management
undefinedCertification
Certified AWS Solution Architect
Timeline
AWS Cloud Engineer
ST Engineering
08.2023 - Current
Helpdesk Support Specialist
Prodatech Solutions Pte Ltd
05.2022 - 07.2023
Helpdesk Engineer
NCS
12.2020 - 04.2022
Engineering in Computer Network & System
Singapore Polytechnic
04.2020 - 04.2023
Technical Support
FulbelSoft Computer Repair
01.2014 - 11.2020
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