Chung Fook Mun
Summary
Accomplished Service Supervisor known for strong complaint handling and emotional intelligence. Experienced in optimizing workflow management and ensuring high safety standards. Focused on fostering a culture of continuous improvement to drive exceptional service outcomes.
Overview
38
38
years of professional experience
Work History
Service Supervisor
Johnson Controls
10.1999 - 09.2025
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on equipment use and maintenance procedures.
- Implemented process improvements, enhancing operational efficiency and reducing downtime.
- Coordinated scheduling and resource allocation for service projects, optimizing workflow management.
- Liaised with clients to address service inquiries, ensuring high levels of customer satisfaction.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Assistant Service Manager
Ademco Far East
01.1988 - 08.1999
- Coordinated service operations to ensure timely response and resolution of customer inquiries.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Developed training programs for staff to improve product knowledge and service skills.
- Analyzed service metrics to identify trends and optimize workflow strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Electronic Engineering
ITE Bukit Merah
01-1981
Skills
- Complaint handling
- Service order flow
- Task delegation
- Emotional intelligence
Timeline
Service Supervisor
Johnson Controls
10.1999 - 09.2025
Assistant Service Manager
Ademco Far East
01.1988 - 08.1999
No Degree - Electronic Engineering
ITE Bukit Merah