Christian Mojica
Cavite City
Summary
Seeking for a challenging responsible growth oriented position where my qualification can be effectively utilized and shared for the benefit and advancement of the company.
Overview
13
13
years of professional experience
Work History
Restaurant Asst. Manager
Chefoo Restaurant
Philippines Cavite City
04.2022 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Plan weekly schedule planning and daily team floor plan
- Hires, trains and provide on-going communication to staff and deliver first-class service to customers
- Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
- Maintain safety requirements in the restaurant
- Handles customers' feedback promptly
- To comply ad-hoc with all the admin and paperwork requirements
- Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.
- Managed the profit and loss of the restaurant.
- Maintained the required percentage of manpower cost,inventory cost, and cost of goods.
Restaurant Supervisor
Chefoo Restaurant
Philippines Cavite City
06.2021 - 04.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Telstra Billing and Sales Representative
TELETECH Powered By Telstra
01.2018 - 01.2020
- Answering customer enquiries, providing information about products or services, making product suggestions and recommendations, responding to customer complaints, feeding issues back to the wider business and issuing refunds
Telstra Technical Support (ISP)
TELETECH Powered By Telstra
01.2015 - 01.2017
- Listen and analyse customer calls to understand what the customer needs are and how to resolve their internet or computer problem and it include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
Comcast Account Executive, Video Repair and Billing
Sitel Philippines
01.2013 - 01.2015
- Provide assistance for reprogramming their remote on their TV Boxes, we also assist buying on TV event like boxing, football, basketball etc
- For our premium services
- Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements
- Corrects discrepancies on customer's billing statements, and researches customer billing situations as necessary.
Microsoft Customer Service Representative
Sitel Philippines
01.2012 - 01.2013
- Provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
Education
Secondary -
Rosario National High School
Elementary -
Rosario Elementary School
Bachelor of Science Hotel and Restaurant Management, College -
San Sebastian College Recoletos de Cavite
Secondary -
Rosario National High School
Elementary -
Rosario Elementary School
Bachelor of Science Hotel and Restaurant Management, College - Business Management
San Sebastian College Recoletos De Cavite
03.2013
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Personal Information
- Height: 5'8
- Date of Birth: 02/26/91
- Nationality: Filipino
- Religion: Catholic
Timeline
Restaurant Asst. Manager
Chefoo Restaurant
04.2022 - 12.2024
Restaurant Supervisor
Chefoo Restaurant
06.2021 - 04.2022
Telstra Billing and Sales Representative
TELETECH Powered By Telstra
01.2018 - 01.2020
Telstra Technical Support (ISP)
TELETECH Powered By Telstra
01.2015 - 01.2017
Comcast Account Executive, Video Repair and Billing
Sitel Philippines
01.2013 - 01.2015
Microsoft Customer Service Representative
Sitel Philippines
01.2012 - 01.2013
Secondary -
Rosario National High School
Elementary -
Rosario Elementary School
Bachelor of Science Hotel and Restaurant Management, College -
San Sebastian College Recoletos de Cavite
Secondary -
Rosario National High School
Elementary -
Rosario Elementary School
Bachelor of Science Hotel and Restaurant Management, College - Business Management
San Sebastian College Recoletos De Cavite