Chng Chee Keong

Dedicated IT Support Engineer with seven years of experience. Solid team player with a positive demeanor and proven skills in helping client to resolve their IT issue. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Swift Tech Pte Ltd, In Swift Tech Pte Ltd, I work as a Field Engineer, but I now handle: Basic hardware, software (SAP, Accpac, MS Office), LAN and Wi-Fi troubleshoots. Doing backup tape for client server. Help user retrieve the data from backup even user accidentally deleted the file at share driver. Basic active directory knowledge like creation, editing and delete users and computer in the domain. Troubleshoot IT hardware’s like example laptops and desktops and other related IT Equipment’s. Troubleshoot and upgrade IT software like windows OS and Microsoft offices. Solve all clients and end users in the fast time and their request given by the users. IT Tech Refresh Deployment for users to replace old laptop to new laptop. Schedule time and date for user’s case.
• ESP Global Services Ltd, In ESP Global Services Ltd, I work as a Field Engineer but I now handle: Basic LAN troubleshoots. Basic window server and active directory knowledge. Troubleshoot IT hardware’s like example laptops and desktops and other related IT Equipment’s. Troubleshoot and upgrade IT software’s like windows OS and Microsoft offices. Solve all clients and end users in the fast time and their request given by the users. IT Tech Refresh Deployment for users to replace old laptop to new laptop. Schedule time and date for user’s case.
• Ncs Pte Ltd, In Ncs Pte Ltd, I work as a System Engineer, but I need to handle: Solve all clients and end users in the fast time and their needs. Troubleshoot IT products like example laptop, desktop and network device. Solve IT hardware like printer, scanner and other devices use on office. Solve software issue like outlook, adobe and Microsoft office. Basic server and active directory knowledge. Join Domain using WIFI and LAN cable. Basic LAN troubleshoots. Deployment on window 7 OS to window 10 OS upgrade. Check and follow up the cases given by the helpdesk. Schedule the time and date for users and client’s case.
• D-Link International Pte Ltd, In D-Link International Pte Ltd, I work as a Sales Associate but I need to handle: Serve customer that have network problem and their needs. Configuration and Knowledge all network devices use and troubleshoot for like example router, mobile routes and other network devices. Help and guide customers for installation if customer don’t know how to installation.
• NCS Company, In NCS Company, I work as Administrator, but I handle: Troubleshooting desktop, laptop and printer problems. Configuration new desktops, laptops and printers. Network server for backup data. Reset Customer account like user and password. Active Directory basic level. Upgrade window 7 to window 10. Network server for backup data.
• Genesis Company, In Genesis Company, I work as Administrator but I handle: Configuration new and Troubleshooting desktop, laptop and printer problems. Network server for backup data. Doing procurement and inventory assist for the company. Reset Customer account like user and password. Active Directory basic level.
• Sata CommHealth Company, In Sata CommHealth Company, I work as IT Support Executive but I handle: Troubleshooting desktop, laptop and printer problems. Configuration new desktops, laptops, tablets, mobile phone, printers and scanners. Doing procurement and inventory assist for the company. Upgrade window 7 to window 10. Network server for backup data. Reset Customer account like user and password. Support medical application like user account, customer data, payments issue and printer.

• Creating basic programs that serve the needs of people and myself.
• Learning new technologies/programs like advance java and advance php.
• Web based development.
• Repair hardware and software.