Sidney Tschopp-Eavis

• Provide daily technical support to customer on Safran Landing Systems products (Airbus 350 & Boeing 787)
• Gather operational data and technical information used for investigation and root cause analysis linked to Safran Landing Systems products.
• Predictive maintenance: Support the predictive maintenance activities
• Provide technical support to Wheels & Brakes workshop: troubleshooting issues faced by workshop technicians/engineers on Safran products (wheels & brakes products, test bench and tooling)
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

• Manual Machining, Assembly and Logistics
• Programming (TruTops), TruLaser 5030/5030 Fiber, 5040 Fiber
• Utilizing Work Orders, blueprints, sketches and verbal instructions to determine job requirement

• Compute flight path and conduct flight planning (worldwide)
• Monitoring flights and weather
• Calculate flight plans, apply for overfly and landing permits, arrange handling.
• Establish and support ground handling requirements and flight services.
• Liaise with flight crews, vendors and clients on business activities.

• Report to Station Managers of Singapore Airlines and SATS Management.
• Perform boarding announcement for Singapore Airlines and codeshare partners and customer service.
• Work independently and as sole German Interpreter at Changi Airport.
• Execute translations and miscellaneous duties for (Customs, Immigration, Police).
• Duties as interpreter encompass helping out at check-in and all processes at departure gates.
• Ad-hoc duties include:
• O At any point of time, respond to mobilisation call from SATS/SQ for urgent matters or crisis.
• O Most common are major delays of long-haul flights to Europe, death (repatriation) and other miscellaneous tasks.
• O Beside departure flights, occasionally also handle a very late arrival with connecting flights.
• Selected Achievements and Career Highlights:
• Received a Compliment-Appreciation from Singapore Airlines/SATS in 2018.
• Achieved 10% increase in passenger satisfaction in 2017/2018 for Premium Economy/Economy passengers.
• Received multiple letters of compliments from Singapore Airlines for passenger happiness.

• Supervise flight operations at airport and aircraft maintenance sites.
• Crew Scheduling, tracking of flight services, and aircraft maintenance progress.
• Calculate flight plans, apply for overfly and landing permits, arrange handling.
• Establish and support ground handling requirements and flight services.
• Provide technical and administrative support to flight crews and operators.
• Review supplier’s invoices, activity reports and flight operations data.
• Liaise with flight crews, vendors and clients on business activities.

• Production of metal sheet products.
• Quality Inspection & Logistics.
• Selected Achievements and Career Highlights:
• Achieved high productivity during deployment to this company.
• Delivered quality products with effective use of control procedures and good inspection skills.
• Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.

While studying full-time, working in my holidays

• Production and of various components.
• Grinding and heat treatment.
• Selected Achievements and Career Highlights:
• Contributed to mid-year high capacity in orders for metal goods for one month (30 days temporary work).
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

While studying full-time, working in my holidays

• Assistance to passengers and crew throughout the different stages of departures and arrivals.
• Responsible for flight preparation, reservations and dealing with handling requests.
• Assist pilots on the radio.
• Responsible for order fuel for operators and ensuring fuel releases are present.
• Sales (VVIP handling, special events).
• Organisation of VVIP for private jets at World Economic Forum Davos.
• Start-ups of wide-body aircraft (Boeing/Airbus).
• Updating the Air Operator Certificate (AOC) archive for all operators/customers.
• Coordinate ramp parking and hangar space.
• Selected Achievements and Career Highlights:
• Contributed to excellent service and satisfaction for VVIP passengers and flight crews.
• Most notable achievement during the World Economy Forum (WEF), handling 50 over private flights (presidential, military and private).
• Managed to keep turnaround time of aircraft low and handled departures and arrivals singlehandedly.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Increased customer satisfaction with personalized follow-up strategies.

• Transport of valuables goods in Switzerland with special vehicles.
• Checking the goods to be conveyed, containers, locks and accompanying documents at collection and delivery.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

• Production, Assembly of machines.
• Surface treatment
• Testing

• Production & Assembly / Repair of pneumatical components Airbus Industries.
• Production of MRO equipment
• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.