Chloe Son
Singapore
Summary
Experienced professional skilled in customer service, sales, advertising, and analysis. Proven track record of delivering exceptional service, driving sales, and providing tailored solutions to enhance client satisfaction and business growth. Committed problem-solver with keen attention to detail, aiming to contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
AI/ML Analyst
Apple
04.2022 - Current
- Transcribe audio files into text and evaluate Siri's responses and language usage to contribute to quality improvements.
- Thoroughly analyze how customers utilize Siri, deriving insights to enhance Siri's response and language usage.
- Contributed to device performance testing prior to new product releases and various black projects.
Client Service Representative
TDCX
06.2020 - 04.2022
- Analyzing tailored advertising strategies for each client to assist them in achieving better advertising results at lower costs.
- Delivering tailored services including sales of advertising products and analysis of advertising strategies to B2B clientele via email, phone, and chat channels.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Client Service Officer
Changi Airport
12.2019 - 05.2020
- Proficiently navigated airport policies while serving as a customer service liaison, adeptly guiding passengers through their travel journey.
- Provided comprehensive assistance and guidance to travelers, ensuring seamless transitions from check-in to boarding.
Store Manager
Beauty Inside Aesthetic
10.2017 - 09.2019
- Boosting store revenue through targeted product promotions customized for individual customers, ultimately driving sales to those in search of specific products.
- Providing customer management, reservation coordination, and utilizing social media platforms for promoting store products and creating promotional materials.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front Officer
Guerinnarae Hotel
02.2016 - 10.2017
- Managed guest reservations and effectively promoted hotel rooms to maximize occupancy and revenue.
- Demonstrated expertise in guest check-in and check-out procedures, contributing to the overall efficiency and satisfaction of hotel operations.
- Effectively marketed hotel rooms, playing a pivotal role in enhancing the hotel's operational profitability.
Education
Business English Course -
ILSC English Language School
Toronto, Canada12.2019
Associate degree of Arts in Hospitality Management -
Busan Women’s University
Busan, South Korea02.2016
Skills
- Strong Communication and Interpersonal Skills
- Detailed working knowledge of Microsoft Word, Excel
- Multiple Priorities Management
- Scheduling and Coordinating
Languages
Korean
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
AI/ML Analyst
Apple
04.2022 - Current
Client Service Representative
TDCX
06.2020 - 04.2022
Client Service Officer
Changi Airport
12.2019 - 05.2020
Store Manager
Beauty Inside Aesthetic
10.2017 - 09.2019
Front Officer
Guerinnarae Hotel
02.2016 - 10.2017
Business English Course -
ILSC English Language School
Associate degree of Arts in Hospitality Management -
Busan Women’s University
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