CHINNA CHOWDANNAGARI SEENAPPA PRAVEENA

• Day-to-day Leads management- Enquiries handling and leads distribution.

• Monitor leads and opportunities post validation.

• Identify the gaps and finetune the process to execute and govern standard work in leads management to generate business revenue.

• Support backend development of marketing campaigns via Microsoft Dynamics 365 CRM.

• Build data flows to integrate relevant data sources for dashboard/ reporting needs.

• Develop key metrics using customized formulas to track performance drivers and provide benchmarking against historical data and peers comparisons.

• Construct analytical models and provide business intelligence to enhance business decision support, in consideration of dynamic market data and trends.

• Ad hoc analysis of data sets to test hypothesis and identify business solutions.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Utilized data visualization tools to effectively communicate business insights.
• Participated in requirements meetings to understand business needs.

• Played an active role in orchestrating overall backlog management to ensure keep delivery commitments churns, delinquencies, and open-dated orders to minimum.
• Go to expert for Order Promising related activities including in UAT(User-Acceptance-Testing) validating and analyzing data, working with IT on system issues, and ensuring resolutions are obtained.
• Hands-on Exposure and a good understanding of Celonis Software to carry out Order Promising execution and analysis.
• Carried out day-day-day duties accurately and efficiently.
• Led Order promising Business process documents.
• Manage high-volume product family independently.
• Identified process gaps from other teams’ regular reviews to help leader drive close gaps.
• Well-originated virtual team building and contributed to functional team building.

• Solely responsible for Order to Cash process which involves in Processing of Order using ERP system/SAP.
• Coordinate workflow among sales, Procurement and logistics, Vendors, and Project management team for completion of milestones to meet KPI and metrics, scheduling reviews, meetings, and training sessions to reduce Turn Around Time (TAT).
• Collaborated with OEMs and Vendors for quotations, and direct deliveries and negotiated for discounts which helped cost saving to theFirm in terms of logistics.
• SOTAT improvement to 1 day as per business requirements.
• Well originated and contributed to Quarter End Events and reviews across regionally.
• Communicate needs for supervisors and coworkers within multiple departments.

• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.

• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).

• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.

• Collaborated with the team of 40+ to ensure the Orders are processed within TAT to meet the metrics and demand of Supply.

• Always thrive to sustain the Sales Order Turn Around Time (SOTAT)

• Tracking of day-to-day Orders and maintaining reports to evaluate the Sales and Profit.

• Implemented Process improvement ideas to reduce the number of disputes and duplicate Order entries which helped organization from unnecessary cost by an average of 0.5% of each order value.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.