Summary
Overview
Work History
Education
Personal Information
Computer Software
Timeline
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CHIHO MAKINO

Capital Markets Business Manager
Singapore

Summary

Offering strong interpersonal skills and passion for learning and growth in sales and business development environment. Brings ability to quickly grasp market dynamics and customer needs, along with knack for strategic planning and data analysis.

Overview

29
29
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

APAC Corporate Sales and Solutions Business ManagerVP

Citibank
11.2017 - Current
  • As APAC CSS business manager support 14 countries from Japan, Australia to India
  • Lead the risk and controls processes for CSS (Internal Audit, MCA testing, UNO alert remediation, etc.) and lead the revenue capture process (revenue sharing, MIS, manual entry process, etc.) across the region
  • Lead new regional / global initiatives being undertaken by the business in its efforts to transform to a more efficient and control conscious organization
  • Work with desks, banking teams, legal, compliance, IT, finance, regulatory reform and product / country business management teams
  • This would include a strong focus on automating flows through systems/focusing on e-Sales/Ad hoc Global regulatory requests like MNRCCD/MIFID2/SACCR / IBOR /Dodd Frank etc

Citi Private Bank Investments Business Manager VP

Citibank
04.2013 - 10.2017
  • Manage day to day processes; ensuring controls are in compliance with policies as well as identifying areas that require improvement
  • Financial analysis of Investment revenue and expenses from monthly business review to budgeting to technology projects
  • Responsible for the overview of regulatory reporting and review new regulatory requirements for CPB Investments
  • Responsible for supporting strategic business initiatives which include leading and manage projects that will require interfacing across different functions in the organization including Legal, Finance, Compliance and Operations

Pan Asia Market Analytics VP

Citibank
04.2013 - 05.2015
  • Provide a wide range of analytic support to the Asia product / functional senior management regionally and globally for Citi Markets

Equity Markets AVP

Citibank
04.2013 - 11.2014
  • Provide a wide range of analytic support to the Asia / Japan Equity Markets product / functional senior management regionally and globally
  • Primary responsibilities include business and competitive analysis, forecasting / strategic planning, expense management, and strategic initiatives
  • Work closely with business managers, product control groups, financial controllers, and the greater market analytics team across the region and globally

Transactional Cost Efficiency Manager AVP

Citibank
09.2011 - 04.2013
  • Provide guidance and leadership on how to best manage the trade cost base (from Capital Markets to Retail Banking) of the firm and ensure the cost management strategy is aligned to the business plan through regular engagement with senior managers
  • Develop and manage relationships with business stakeholders (including desk heads, traders, business managers) to ensure buy-in and support for initiatives
  • Work with team and relevant target stakeholders to implement strategy and record cost saves
  • Identify demand, supply and process cost save opportunities across the trade cost base
  • Build strategies to assess and track the save opportunities and implement process efficiencies
  • Lead the negotiation and management of commercial arrangements between the firm and external partners such as inter-dealer brokers and trading technology firms
  • Support regional trade MIS manager to provide insight into trade cost trends by market and product by leveraging the business manager and trader network to better understand trade cost drivers on an instrument by instrument basis (e.g
  • FX, Credit, Interest Rate Derivatives)

Team Lead for Global Pricing

Eversheds
06.2010 - 09.2011
  • Built a pricing team to guide Evershed’s pricing decisions and strategy in a changing legal service landscape
  • Built and managed the firms Pricing and Benchmarking team
  • Responsibilities of the team was firm wide and incorporated
  • Educated the firm on pricing best practice to improve the firm’s revenue and profitability
  • Designed and implemented finance pricing standards and processes to support firms pricing policy
  • Managed cost rates and rate plans for the UK and International (115 countries)
  • Managed short term and long term strategic pricing decisions of the law firm
  • Improved the way in which fee estimates were captured and reported against
  • Lead on complex bids/tenders that span multiple Practice Groups and Jurisdictions
  • Implemented and managed a post completion review process
  • Delivery of effective competitor benchmarking/intelligence

Transaction Expense Efficiency – Asia AVP

Lehman Brothers
01.2007 - 10.2008
  • Initiated, planned, managed and reported on cost reduction initiatives for the Asian Firm
  • Built relationships and worked primarily with Chief Admin Officer ("CAO") and Business Managers for the FID, Equities and CMPS Divisions, plus the Treasury Network Management team to develop and implement plans for strategic Firm-wide initiatives to reduce transaction costs related to Brokerage, Exchange and Clearance fees
  • Identified demand, supply and process cost saves across transaction expense lines
  • Develop strategies to capture the saves and process efficiencies
  • Developed and implemented processes, policies and procedures and necessary governance to sustain the saves
  • Regularly reviewed spend to track compliance to negotiated arrangement and take corrective action to maximize saves realization

Pricing Manager for Japan and Guam

Verizon Business (Formerly MCI)
12.2005 - 08.2006

Pricing Manager for Japan and Guam

MCI (Formerly MCI Worldcom)
06.2003 - 11.2005
  • Managed the Japan and Guam pricing team supporting all MCI products – including Voice, Metro Data, and National Data, International Data Retail, Wholesale and IP
  • Approved pricing proposals for customers based on financial analysis, competitive assessment/trend analysis, market dynamics, capital expenditure requirements and regulatory issues
  • As part of a global team, drafted and gave guidance on cross-border pricing proposals that included locations from Tuvalu to space satellites
  • Through reporting and modelling tools, provided direction to Marketing, Finance and Senior Management on product offerings and identified any competitive advantage
  • Provided Senior Management with commercial analysis on a periodic basis on client solutions so that Senior Management could manage effective business expansion
  • Directly supported sales in achieving its revenue goal by providing efficient and effective pricing proposals

Pricing Analyst

MCI WorldCom
03.2001 - 05.2003
  • Developed and implemented competitive pricing packages to ensure WorldCom Japan was positioned competitively against major competitors yet maintaining profitability through cost management
  • Worked with Product Marketing and Finance to drive the strategic direction of WorldCom’s Japanese business by developing the Pricing and Commercial Strategy for all products - including IP, Data Centres, Voice, Metro, and National and International Data products
  • Worked closely with account teams, sales management, bid management, and technical support to fully understand customer requirements and strategy in order to recommend appropriate business solutions
  • Reviewed and evaluated pricing proposals for customers based on financial analysis, competitive assessment/trend analysis, market dynamics and regulatory issues
  • Interacted with Legal to ensure approved terms and conditions are accurately reflected in contracts

e-cruiting Consultant

ASIA-NET K.K.
01.2000 - 01.2001
  • Sales of Internet recruitment advertising
  • Built relations and provide services to elite human resources management
  • Built a strong client network
  • Developed personal, efficient sales plan and performance to confidently achieve targets

Market Researcher, Overseas Trade & Logistics Department

ITO-YOKADO CO., LTD. Headquarters
09.1999 - 12.1999
  • In addition to FOREX responsibilities, analyzed Market Trends focusing on import feasibility for Japan’s leading retailer
  • Assessed European, Chinese, Thai, American, Canadian markets in terms of product development and domestic economic stance

Foreign Exchange and Import Logistics Coordinator

ITO-YOKADO CO., LTD. Headquarters
04.1996 - 12.1999
  • Responsible for the purchase of foreign currencies and settlements for direct imports within Ito-Yokado Group, Ltd
  • (7-Eleven Japan, Denny’s Japan, Oshmann`s Japan, etc.)
  • Opened credit lines worth $83 million and issued purchase contracts of over $100 million for direct imports

Merchandising Development Liaison

ITO-YOKADO CO., LTD. Headquarters
04.1996 - 08.1999
  • Researched potential overseas procurement sources
  • Acted as liaison between Ito-Yokado, Japan’s top profit-generating retailer and Ito Yokado’s European partner, Metro AG, Europe’s leading retailer, in the merchandising process, utilizing knowledge both about the company and the Japanese market

Education

Master of Science - Financial Management

UNIVERSITY OF LONDON, SOAS (CeFiMS)
02.2004 - 01.2007

Japanese Language Program - One Year Regular

INTERNATIONAL CHRISTIAN UNIVERSITY
09.1995 - 03.1996

Bachelor of Science - Food Marketing

JOHNSON & WALES UNIVERSITY
Providence, RI
09.1991 - 02.1995

High-School Diploma - undefined

WOODSTOCK SCHOOL
Mussoori, UP

Personal Information

Nationality: Japanese

Computer Software

  • PowerPoint
  • Excel
  • Access
  • Word
  • Business Objects
  • Essbase

Timeline

APAC Corporate Sales and Solutions Business ManagerVP

Citibank
11.2017 - Current

Citi Private Bank Investments Business Manager VP

Citibank
04.2013 - 10.2017

Pan Asia Market Analytics VP

Citibank
04.2013 - 05.2015

Equity Markets AVP

Citibank
04.2013 - 11.2014

Transactional Cost Efficiency Manager AVP

Citibank
09.2011 - 04.2013

Team Lead for Global Pricing

Eversheds
06.2010 - 09.2011

Transaction Expense Efficiency – Asia AVP

Lehman Brothers
01.2007 - 10.2008

Pricing Manager for Japan and Guam

Verizon Business (Formerly MCI)
12.2005 - 08.2006

Master of Science - Financial Management

UNIVERSITY OF LONDON, SOAS (CeFiMS)
02.2004 - 01.2007

Pricing Manager for Japan and Guam

MCI (Formerly MCI Worldcom)
06.2003 - 11.2005

Pricing Analyst

MCI WorldCom
03.2001 - 05.2003

e-cruiting Consultant

ASIA-NET K.K.
01.2000 - 01.2001

Market Researcher, Overseas Trade & Logistics Department

ITO-YOKADO CO., LTD. Headquarters
09.1999 - 12.1999

Foreign Exchange and Import Logistics Coordinator

ITO-YOKADO CO., LTD. Headquarters
04.1996 - 12.1999

Merchandising Development Liaison

ITO-YOKADO CO., LTD. Headquarters
04.1996 - 08.1999

Japanese Language Program - One Year Regular

INTERNATIONAL CHRISTIAN UNIVERSITY
09.1995 - 03.1996

Bachelor of Science - Food Marketing

JOHNSON & WALES UNIVERSITY
09.1991 - 02.1995

High-School Diploma - undefined

WOODSTOCK SCHOOL

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CHIHO MAKINOCapital Markets Business Manager