Chia Wee, Marc Eng
Summary
Marc has more than 20 years of comprehensive general management experience in telecommunications industry, with comprehensive leadership experience in technical engineering, business, customer, and corporate functions across Asia & Australia.
Currently as Head of Group Technology Procurement and Center of Excellence in Group Procurement, oversees strategic IT and Networks spends purchases to the tune of USD 4Bn annually, and leads the transformation of Procurement shared service operations, group policies, systems digitalization and analytics, as well as sustainable sourcing.
Marc graduated with First Class Honours in Electrical & Computer Engineering from the National University of Singapore.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head, Group Technology Procurement & Procurement COE
Singtel
10.2024 - Current
- Oversee the group-level definition and execution of strategic sourcing strategies for Telco IT and Networks
- Lead transformation of Procurement shared services (sourcing operations, customer helpdesk & portal), group policies, systems digitalization & data analytics, sustainable sourcing
Head, Group Corporate & Network Procurement
Singtel
01.2020 - 10.2024
- Led Group Procurement in structural and policies revamp, overseeing implementation of major systems upgrade across Singapore & Australia
- Concurrently, continued to oversee the definition and execution of Strategic sourcing strategies for Networks Group across Singapore & Australia, including the seminal Group 5G Tender
Director, Group Network Procurement
Singtel
03.2016 - 01.2020
- Oversaw all strategic sourcing initiatives for Networks, across Singapore & Australia
- Led Network Group’s 1st Regional Fiber tender, with participation from 5 major Asia Pacific Telcos: (Singtel, Optus, Globe, AIS & Taiwan Mobile)
- Oversaw $4Bn sourcing annually across Singapore & Australia
Director, International Markets
Singtel DataSpark
03.2014 - 02.2016
- Role promotion to manage the international presence of Singtel’s Data Analytics spin-off DataSpark, including channel partnerships and country management (Thailand)
Regional Business Development Director, Payments
Singtel Group Digital Life
04.2013 - 02.2014
- Founding member of Regional Payments initiative, responsible for Telco partner acquisition and development of analytics-driven payment products
- SingTel Regional Leadership In Action, 2013, 1 of 2 leaders chosen from SingTel Group Digital Life
IPTV Product Development & Customer Lifecycle Mgmt, Department Head (Assoc Dir)
Singtel TV
01.2012 - 03.2013
- Led the technical evolution and development of SingTel’s IPTV platform
- Led Consumer Lifecycle Marketing, responsible for IPTV upsell/cross-sell of IPTV products
- Led Consumer Retention Marketing – driving churn to low single digits.
Associate Director
Singtel Consumer Singapore
03.2010 - 12.2011
- Cross functional leadership of end-to-end service improvement of SingTel’s IPTV & Fiber-to-the-home service
- Overhauled IPTV service quality from below par to world class standards, as recognized by McKinsey & Co
- Leveraging on ADSL (Cooper) broadband experience in TV delivery, developed and launched SingTel’s Fiber Broadband installation and maintenance Field service
VP & Division Head, Network Technical Group
Globe Telecoms, Philippines
04.2008 - 03.2010
- Reporting to CTO (Globe Telecom), defined and formed a 30-strong Governance Division comprising Finance comptrollership, Engineering IT, and Strategic Planning
- Financial – overhauled Networks internal processes, reduced Networks inventories by 25%
- IT – presided over creation of a master database of Globe’s infrastructure via GIS mapping, precursor of data lake
- People management – improved staff engagement score by 17% in 1 year, from 52% to 69%
- Cultivated company-wide culture of innovation and collaboration.
Program Manager
Singtel Networks
06.2004 - 03.2008
- Program-managed the engineering delivery & post-sales support of enterprise mobility solutions, as well as solutioning & project implementation of SingTel Mobile’s Data & Charging systems.
- Mobile Data and Charging Technology subject matter expert.
- Led engineering efforts to support SingTel’s aggressive ascension to subscriber market share leadership in 2008, enhancing system to support doubling of subscriber base in 10 months.
Education
First Class Honours, Bachelor of Engineering - Electrical & Computer Engineering
National University of Singapore
Singapore01.2004
Straight Distinctions, GCE ‘A’ Levels - Double Sciences & Double Mathematics Major
Hwa Chong Junior College
Singapore01.1997
Certification
- Project Management Professional (PMP), 2007
- Cisco Certified Network Associate (CCNA), 2005
Education Awards
- SingTel Undergraduate Scholarship, 2000-2003
- NUS Engineering Dean’s List, 2000-2003
- Hwa Chong JC Commendation Award, 1998
- Ministry of Education Scholarship, 1996-1997
Accomplishments
2022 Singtel Group Chief Corporate Officer Award
2020 CEO Singapore Excellence Award
2020 Group Procurement Excellence Award
2019 Finalist, Asia Pacific Procurement Leaders award
2019, 2018, 2017, 2016 Group Procurement Inspiration award
2015 SingTel Leader’s Award
2014 SingTel Group Digital Life award
2011, 2010 - SingTel Leader’s Award
2010 Globe CEO Customer First Circle Award
2008 SingTel Networks Excellence Gold Award
2007 SingTel Networks Core Values Award
2006 SingTel Networks Excellence Gold Award
Leadership Experience
Bukit Timah Community Centre, Vice Chairman, Management Committee, 2011-Current
Timeline
Head, Group Technology Procurement & Procurement COE
Singtel
10.2024 - Current
Head, Group Corporate & Network Procurement
Singtel
01.2020 - 10.2024
Director, Group Network Procurement
Singtel
03.2016 - 01.2020
Director, International Markets
Singtel DataSpark
03.2014 - 02.2016
Regional Business Development Director, Payments
Singtel Group Digital Life
04.2013 - 02.2014
IPTV Product Development & Customer Lifecycle Mgmt, Department Head (Assoc Dir)
Singtel TV
01.2012 - 03.2013
Associate Director
Singtel Consumer Singapore
03.2010 - 12.2011
VP & Division Head, Network Technical Group
Globe Telecoms, Philippines
04.2008 - 03.2010
Program Manager
Singtel Networks
06.2004 - 03.2008
First Class Honours, Bachelor of Engineering - Electrical & Computer Engineering
National University of Singapore
Straight Distinctions, GCE ‘A’ Levels - Double Sciences & Double Mathematics Major
Hwa Chong Junior College
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