Chia Wee Keong (Cleo)
Restaurant Captain
Summary
Proactive Restaurant Captain with extensive experience in managing and training staff, enhancing customer satisfaction and maintaining operational efficiency. Skilled in guest relations, food preparation, and order accuracy. Bringing a strong sense of responsibility and teamwork to ensure a high-quality dining experience.
Overview
11
11
years of professional experience
Work History
Restaurant Captain
1-Atico
Orchard, singapore
07.2023 - Current
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Supervised table sections and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Maintained cleanliness of overall dining room.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Set tables for basic and specialized services based on reservations.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
Senior Service Crew
Paradise Group
06.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Kitchen Helper
Joo Chiat Caphe
02.2023 - 05.2023
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Followed food safety practices and sanitation guidelines.
Diver Part Time
Sea Aquarium
03.2023 - 11.2023
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
- Used diver helpers, diving suits and other scuba gear properly and safely to aid in successful diving operations.
- Performed emergency response drills to enhance team preparedness during critical situations.
- Enhanced safety measures by conducting thorough pre-dive checks and equipment maintenance.
Firefighter
SCDF
05.2014 - 05.2020
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Cook
KFC Restaurant
06.2013 - 04.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
No Degree - Higher Certificate in Food Services
HCSA Community Services
Singapore, Singapore04.2023
No Degree - Asian Cuisine Preparation And Cooking
HCSA Community Services
Singapore, Null, Singapore04.2023
No Degree - Food Safety And Hygiene
HCSA Community Services
Singapore, Singapore04.2023
No Degree - Certified Operations Specialist
SSA Acadeny Pte.ltd.
Singapore, Singapore11.2019
No Degree - Perform Warehouse Operations
SSA Academy Pte.ltd
Singapore, Singapore11.2022
No Degree - Leadership And People Management
Kaplan Professional
Singapore, Singapore04.2018
No Degree - Professional Diving And Instruction
PADI
Singapore06.2017
No Degree -
PSLE
Singapore, Singapore02.2011
Skills
- Exceptional leadership
- Food Preparation
- Team Management
- Cash handling expertise
- Food Safety Compliance
- Guest Relations
- Order Accuracy
- Fine-dining expertise
- Warm and Friendly
- Team building
- Food and Beverage Service
Timeline
Restaurant Captain
1-Atico
07.2023 - Current
Senior Service Crew
Paradise Group
06.2023 - 10.2023
Diver Part Time
Sea Aquarium
03.2023 - 11.2023
Kitchen Helper
Joo Chiat Caphe
02.2023 - 05.2023
Firefighter
SCDF
05.2014 - 05.2020
Cook
KFC Restaurant
06.2013 - 04.2014
No Degree - Higher Certificate in Food Services
HCSA Community Services
No Degree - Asian Cuisine Preparation And Cooking
HCSA Community Services
No Degree - Food Safety And Hygiene
HCSA Community Services
No Degree - Certified Operations Specialist
SSA Acadeny Pte.ltd.
No Degree - Perform Warehouse Operations
SSA Academy Pte.ltd
No Degree - Leadership And People Management
Kaplan Professional
No Degree - Professional Diving And Instruction
PADI
No Degree -
PSLE
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