At CUT by Wolfgang Puck, I honed my expertise in food preparation and team management, significantly enhancing dining experiences through innovative menu development and exceptional leadership. My adeptness in guest relations and POS systems mastery led to improved service efficiency and customer satisfaction, embodying professionalism and adaptability in high-stakes environments.
Hi, I’m
Kay Anne Ignacio
Summary
Overview
7
years of professional experience
1
Certificate
Work History
CUT by Wolfgang Puck
Restaurant Captain
01.2018 - Current
Job overview
- Prepares main dishes in tableside service.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Trained new team members on restaurant procedures and tableside service resulting in a more cohesive and effective staff.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Supervised section of tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Our Lady of Fatima UniversityQuezon City, Philippines
Bachelor Of Science from Hospitality And Restaurant Management
03.2009
University Overview
Skills
- Exceptional leadership
- Food Preparation
- Team Management
- Cash handling expertise
- Food Safety Compliance
- Guest Relations
- Team training and development
- Fine-dining expertise
- Tableside Service
- Reservation Management
- Payment processing understanding
- POS systems master
- Teamwork and Collaboration
- Reliable and Responsible
- Adaptable and Flexible
- Excellent Communication
- Cash Handling
- Food and Beverage Service
- Professionalism
Accomplishments
Accomplishments
WSET Level 1 (Wine & Spirit Education Trust 2022)
Timeline
Restaurant Captain
CUT by Wolfgang Puck
01.2018 - Current
Our Lady of Fatima University
Bachelor Of Science from Hospitality And Restaurant Management
Certification
Excellent Service Award 2023 (Gold Award)
OneMBS Achievers 2023
Excellent Service Award 2022 (Silver Award)
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