Chew Key (Terry) Oh
Project Management
Summary
With 20 years of expertise as a seasoned Project Lead, consistently demonstrating excellence in stakeholder communication and agile methodologies. Overseeing complex, multi-million-dollar projects across banking, advanced analytics, and IT services, proving the ability to lead high-performing teams and ensure objectives are achieved within strict timelines and quality standards. Strengths lie in stakeholder management, project execution, and budget control. Leveraging cloud technologies and advanced analytics to drive innovation, enhance operations, and deliver impactful, scalable solutions. Renowned for fostering collaboration and continuous improvement, with a demonstrated history of building strong client relationships and meeting their evolving needs. Adept at presales activities, developing customized proposals, and aligning projects with strategic business goals to deliver measurable outcomes.
Earlier in the career, focused on application architecture, design, development, testing, and implementation for large-scale enterprise applications, serving government agencies, financial institutions, and corporate enterprises.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Country Delivery Lead
Unisys Singapore Pte Ltd
11.2022 - 03.2024
- Acted as the Country Delivery Lead, overseeing client relationships in Singapore and managing a team responsible for providing support and maintenance services to existing clients.
- Led a team of over 25 application developers and testers in delivering, maintaining, and enhancing core banking systems for multiple banks across Singapore. This role involved overseeing the full software development lifecycle, ensuring seamless integration of new features, and maintaining system stability to support critical banking operations.
- Collaborated closely with stakeholders to gather requirements, define project goals, and prioritize tasks to meet business objectives. Ensured adherence to strict timelines, quality standards, and regulatory compliance, while implementing best practices to optimize system performance and security.
- Provided mentorship and guidance to the team, fostering a collaborative and high-performing work environment to deliver innovative solutions that aligned with the strategic goals of the banks.
- Worked as a presales consultant, handling change requests from existing clients by analyzing their needs and delivering tailored solutions. Promoted new company solutions to both existing and prospective clients, using strong communication and presentation skills to showcase their value.
- Developed proposals, conducted product demonstrations, and delivered customized presentations to drive business growth and build client confidence. Collaborated with internal teams to ensure solutions aligned with client goals, fostering long-term relationships and identifying opportunities for upselling and cross-selling.
- Managed and successfully delivered multiple projects and change requests with a combined value exceeding SGD 4 million.
Senior Project Manager
NCS Pte Ltd
10.2018 - 11.2022
- Leading Data Scientist team, Visualization team and ETL team to deliver the analytics projects
- Work as Technical Lead on Cloud AWS ETL project & service delivery manager on cloud projects
- Manage the work produce by different team to minimize the dependencies and integration
- Plan and manage data analytic projects and reporting processes to ensure the projects remain on schedule and milestones are managed and communicated well
- Define the scope of the project in collaboration with client's senior management
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
- Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
- Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
- Ensure that the project deliverables are on time, within budget and at the required level of quality
Embedded Business Intelligent Practice Lead
NCS Pte Ltd
03.2021 - 11.2022
- To ensure quality and consistency of delivery across Embedded Business Intelligent projects, by leading and mentoring a diverse team across multiple client projects
- Participate in the planning and assignment of resources into client projects and opportunities, including talent acquisition and performance management
- Review and provide quality assurance to solution, scope and cost management of selected opportunities and client projects
- Recruit, manage, mentor, train a pool of resource specialised in embedded BI
- Ensure manpower resource are billable and cost of resourcing always balanced out by the related project revenue
- Extend team capabilities on various embedded BI tools
Project Manager / Solution Architect
NCS Pte Ltd
12.2014 - 09.2018
- Leading a Team up to 10 SharePoint & .Net Consultants & Infrastructure engineer for project delivery and maintenance
- Involve in presales activities for .net/SharePoint/sitecore solutions for more than 1 year
- Running project host in Azure cloud using IAAS and PAAS for delivery and maintenance
- Manage to rollout commercial project hosted in MS Azure cloud using IAAS, PAAS
- Manage to rollout the government agency intranet upgrading from SharePoint 2010 to 2013 with social features
- Successfully launched 5 web portals for government agency hosted in G-Cloud
Senior Consultant
Dimension Data (Singapore) Pte Ltd
03.2012 - 12.2014
- Leading application Team of 5 SharePoint Specialist and infra team (system engineer and network engineer)
- Develop & launched eCitizen Portal successfully
- Technical Lead of SharePoint Team for eCitizen Portal Project, government Website project, bank's project
- Solution Architect for government agency BI project developed using SharePoint 2013
- Responsible for application development, performance testing, report development, user training
- Responsible for application support and maintenance
- Develop eCitizen portal by customizing SharePoint 2010
- Prepare documentation for user guide, operation guide, technical spec, etc
Senior IT Engineer
Sony Electronics Asia Pacific Pte Ltd
09.2009 - 03.2012
- Leading a Team of 3 SharePoint Specialist
- Transform Regional Intranet Portal which started in Singapore and later expand to Asia Pacific Region and used by more than 7 countries in Asia Pacific
- Build and customised Intranet Portal using SharePoint, WSS 3.0
- Successfully upgrade from WSS 3.0 to SharePoint Foundation 2010
- Working on adding social feature and mobile integration from Intranet Portal
- Upgrade from SharePoint Foundation 2010 to SharePoint Server Enterprise 2010
Application Consultant
National Computer System (NCS) Pte Ltd
06.2008 - 09.2009
- Implement 3 government agency portal successfully and integrate with other government agency portal using MOSS 2007
- Responsible for developing applications, frameworks, and components necessary to customize SharePoint Portal
- Involved in all phases of development including design, implementation, testing, and deployment
- Handling Application Support
- Hands on experience in SIT, UAT, performance testing, and troubleshooting
- Participate in design review to ensure the integration of all requirements
- Liaison between the Users and IT groups in performing tasks to interpret the business requirements and then link them to the application and ensuring the technical solutions satisfy the business requirements
- Involved in writing test scripts and analyzing test scripts/data to ensure functional requirements have been covered
- Manage project timeline to ensure quality, on-time deliverables
Software Developer
Hewlett Packard (S) Pte Ltd
03.2007 - 06.2008
- Responsible for developing applications, frameworks, and components necessary to customize Compensation Administration Tools (CAT)
- Involved in all phases of development including design, implementation, testing, and deployment
- Handling Level 4 Support which is application maintenance support and problem solving
- Planning and designing new architecture on migrating current application from asp to dot Net 2005
- Handling Move to Production (MTP), Move to Integration (MTI) process, Request for change (RFC)
- Hands on experience in SIT, UAT, performance testing, and troubleshooting
- Assist the technical team in understanding and developing the appropriate functionality
- Participate in design review to ensure the integration of all requirements
- Liaison between the Business and IT groups in performing tasks to interpret the business requirements and then link them to the application and ensuring the technical solutions satisfy the business requirements
- Involved in writing test scripts and analyzing test scripts/data to ensure functional requirements have been covered
- Manage project timeline to ensure quality, on-time deliverables
Software Specialist
Frontline Solution Pte Ltd
08.2006 - 03.2007
- Responsible for developing applications, frameworks, and components necessary to customize Nanyang Technology University (NTU) SharePoint Portal
- Involved in all phases of development including design, implementation, testing, and deployment
- Involve in migrating contents in CMS 2003 to SharePoint Server 2007 and add on new module in current projects
Software Developer
Paracation MSC Sdn. Bhd.
10.2005 - 08.2006
- Assigned to project team with responsibilities to configure and customize financial systems to customer requirements in CITIBANK
- Involve in preparing user requirement and user manual for project
- Responsible to meet with customer to gather the user requirement and needs
- Provide user training
Analyst Programmer
Formis Software Dynamics Sdn. Bhd.
08.2004 - 10.2005
- To develop web application with high user friendly, flexibility
- Translating functional and design requirement into component that is reusable
- Responsible in developing reusable component with new technologies
Education
Master of Software Engineering - Software Engineering
National University Of Singapore
Singapore 01.2009 - 06.2012
Bachelor of Science - Computer Science And Statistics
Campbell University
USA 06.2002 - 06.2004
Skill Matrix
Total IT experience 20 Years, Presales - 5 years, Project Management - 5 years, Solution Design - 5 years.
Domain Expertise
- Finance
- Government
- HR
- Telecom
Certification
Project Management Professional (PMP) from PMI
Affiliations
- IEEE Computer Society - Professional Member
- Singapore Computer Society - Professional Member
- International Association Software Architect (IASA) - Associate Member
- Association of Information Security Professional – Associate Member
Projects
Project 1: Local Bank’s Core Banking Application (Cheque Clearing Application)
Project Description : This project is develop new version of cheque clearing application and do customisation based on local bank requirement. It is for bank to clear cheque for corporate client and personal client.
Technologies Used: .Net, SQL DB server
Hardware Used: Scanning device
Period : 2022 Nov – 2024 Mar
Services Provided:
- Manage a team of 20 consists of Solution Architect, Team Lead, Senior developers, developers located in Singapore, China, India.
- Project management of development and implementation of the upgrade version of cheque clearing application.
- Liaise with different stakeholders, vendor, users to discuss the requirement on application integration.
- Manage project schedule and budget and monitor project progress.
- Support project delivery planning, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size : 25
Project 2: Local Bank’s Core Banking Application customisation (Signature Verification Application)
Project Description : This project is to major enhancement of Signature verification application and to support new version of .net framework and operation system from server and client. It is for bank to clear cheque for corporate client and personal client.
Technologies Used: .Net, SQL DB server
Hardware Used: Scanning device
Period : 2022 Nov – 2024 Mar
Services Provided:
- Manage a team of 10 consists of Solution Architect, Team Lead, Senior developers, developers located in Singapore, China, India.
- Project management of development and implementation of the upgrade version of cheque clearing application.
- Liaise with different stakeholders to discuss the requirement on application integration.
- Manage project schedule and budget and monitor project progress.
- Support delivery planning, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size : 10
Project 3 : Government (Health Care) Disease Outbreak Monitoring project
Project Description : This project focuses on developing ETL to gather data from different sources and perform ETL to process data in order to monitor the spread of diseases in Singapore. It provides advanced analytics to enable timely actions for preventing disease outbreaks while supporting detailed analysis and reporting for the customer.
Technologies Used: AWS Data Pipeline, Lambda, EC2, S3.
Period : 2022 Mar – 2022 Nov
Services Provided:
- Manage a team of 5 data engineers.
- Project management of development and implementation of the 2 use case defined in the scope of project.
- Manage project schedule and budget and monitor project progress.
- Support delivery planning for Analytic projects, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size : 10
Project 4 : Government Finance Fraud Analytics Projects
Project Description : This project focuses on process financial data and provide UI to investigate fraud transaction and relationship among different people/organisation.
Technologies Used: Neo4j, React, Python, Cloudera Hadoop (Spark, Hive (query)), HDFS and MapReduce
Period : 2020 Mar – 2022 Mar
Services Provided:
- Manage a team of 5 developers and data engineers.
- Project management of development and implementation of front-end applications, backend ETL, and integration.
- Manage project schedule and budget and monitor project progress.
- Support delivery planning for Analytic projects, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size : 5
Project 5 : Education Institution Business Intelligent Project
Project Description : This project focuses on develop 50 ETL, and 20 dashboard for education institution for internal business use. Splited into 2 phases of implementation.
Technologies Used: Tableau, MS SQL, SSIS.
Period : 2020 Mar – 2022 Mar
Services Provided:
- Manage a team of 5 BI engineers.
- Project management of development and implementation of front-end dashboard, backend ETL.
- Manage project schedule and budget and monitor project progress.
- Support delivery planning for Analytic projects, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size : 5
Project 6:Aviation advanced analytics project.
Project Description : This project is to provide advanced analytics to the customer to perform predictive analytics, and optimize internal resources to perform the required inspection task.
Technologies Used : R, Oracle DB server
Period:2018 Nov – 2020 Mar
Services Provided:
- Manage a team of 3 data scientists.
- Project management of development and implementation of the 3 use case defined in the scope of project.
- Manage project schedule and budget and monitor project progress.
- Support delivery planning for Analytic projects, including inputs for project schedule, key deliverables.
- Coordination and enablement of project sub-teams (system engineer, network engineer, database administrator) to ensure they can effectively accomplish their goals.
- Responsible for project P&L and team utilisation.
Project Size:3
Project 7 :Government Agency analytics project.
Project Description : This project is to provide advanced analytics, design visualization dashboard using SAS VA and ETL using SSIS to the customer to perform predictive analytics, view the result in dashboard.
Technologies Used: R, Oracle DB server
Period: 2018 Nov – 2020 Mar
Services Provided:
- Manage a team of 4 members specialise in SAS VA and SSIS for development and support.
- Manage the project planning and implementation of SAS VA dashboard and analytics use case and ETL job.
- Responsible for project P&L and team utilisation.
Project Size : 4
Project 8 : Commercial Platform for electricity retailer.
Project Description : This project is to create a platform for retailer to host the public website for electricity retailer to purchase the electricity plan and manage customer billing and promotion.
Technologies Used : MS Dynamic AX, MS CRM, SharePoint 2016, .Net, jQuery, BootStrap, SQL Server 2014, Azure, Objective-C, Android
Period : 2017 Aug – 2018 Nov
Services Provided:
- Act as solution architect: propose the solutions and application architecture.
- Liaise with business users to translate requirements into technical design
- Functional and technical design, System & application architecture, project management
- Prepare documentation
- Conduct user training
Project Size : 5
Project 9 :Government Intranet (OCP) Upgrade Project
Project Description : Intranet OCP is an enterprise social network portal for internal staff to engage and share information and ideas. This project aims to revamp the portal with new features as well as upgrading underlying platform from SharePoint 2010 to SharePoint 2013
Technologies Used : SharePoint 2013, WCF, SSRS, .Net, jQuery
Period: 2015 June – 2017 Sept
Services Provided :
- Act as project manager : identifying work breakdown, distributing works and keep tracking of technical development progress
- Act as technical manager: review the solutions and application architecture with solutions architect.
- Liaise with business users to translate requirements into technical design
- Functional and technical design, System & application architecture, project management
- Prepare documentation
- Conduct user training
- Manage the support team for project maintenance.
Project Size : 6
Project 10 : Government Public Portals
Project Description : There are total 5 public portals for use by the public. The 5 portals are Special Employment Credit portal, GST Voucher portal, workfare portal, government paid leave portal, pioneers portal. It is consists of SharePoint website hosting static and eService application developed using .Net MVC. The project aim is to build new portal which include responsive-UI view in mobile.
Technologies Used : SharePoint 2013, .Net MVC 4
Period : 2014 Dec – 2015 Jun
Services Provided :
- Act as Solution architect to design, review the system and application architecture of the system.
- Act as technical lead to deliver the 3 CPF portals (workfare.gov.sg, pioneers.sg, profamilyleave.gov.sg) hosted in G-Cloud.
- Prepare documentation like functional spec, technical spec, user manual
Project Size : 6
Project 11 : Government eCitizen portal
Project Description :
eCitizen portal is a first stop portal for cross-agency, ecitizen-centric Government information and services. This project aims to revamp the portal with new design and feature in SharePoint 2010
Technologies Used : SharePoint 2010, Webtrends, Telerik, SSRS, SFTP,
Period : 2012 Mar – 2014 Dec
Services Provided :
- Leading a team of 4 SharePoint Specialist to deliver the project.
- Act as application & infra support lead for maintaining the application after go live in Sept 2012.
- Responsible for application development, performance testing, report development, user training.
- Prepare documentation for user guide, operation guide, functional spec, technical spec, etc.
- Liase with external partner to build the iOS, Android of the eCitizen portal.
Project Size : 7
Project 12 : Government Public Website
Project Description : It is the source for manpower-related information and services in Singapore - includes work passes, employment practices, workplace safety and health and labour market statistics. The portal provide the content and eServices such as iSubmit, eFeedback.
Technologies Used : SharePoint 2007, .net
Period : 2013 Jun – 2014 Dec
Services Provided :
- Act as application & infra support lead for maintaining the application.
- Lead a team of 3 on application maintenance and change request.
Project Size : 3
Project 13 : Government Business Intelligence Intranet Portal
Project Description : It is an internal BI application which make use SharePoint 2013 BI feature to provide analysis of MOM data.
Technologies Used : SharePoint 2013 , SQL server 2012, PowerPivot
Period : 2014 June – 2014 Dec
Services Provided :
- Act as Solution Architect providing the technical solution based on the user requirement.
- Leading a team of 3 SharePoint specialist to develop the powerview and data cube for analysis.
- Conduct user training
- Prepare documentation
Project Size : 4
Project 14 : Bank Outsourcing e-Portal (OSEP)
Project Description : OSEP is for Banking outsourcing use, to monitor and manage the IT outsourcing project’s progress, timeline and status.
Technologies Used : SharePoint Foundation 2010, infopath, SSRS
Period : 2013 Jun – 2014 Dec
Services Provided:
- Act as team lead managing 2 SharePoint developer to deliver the application.
- Involve in gather requirement and translate it into technical design.
- Conduct user training.
- Prepare documentation (eg: user manual, operational manual, functional and technical specification)
Project Size : 2
Project 15 : Semiconductor’s Asia Pacific Intranet Portal (CONNECT Portal)
Project Description : The CONNECT Intranet portal is a corporate intranet portal serve as information sharing and collaboration. It also acts as social network portal to engage the staff for sharing the ideas and photos. It was first developed in WSS 3.0 launch with 3 department’s sites. It later upgrade to SharePoint Server 2010 enabling social network feature and BI capability to improve productivity.
Technologies Used : SharePoint Server 2010, SSRS
Period : 2009 Sept – 2012 Mar
Services Provided:
- Act as team lead managing the team of 3 SharePoint developer to deliver the portal.
- Involve in building POC to showcase the feature of SharePoint Server 2010 to management and benefits of upgrading.
- Involve in planning and implement the upgrade of existing intranet from WSS 3.0 to SharePoint Foundation 2010.
- Work on adding social feature and mobile integration for Intranet Portal. Upgrade from SharePoint Foundation 2010 to SharePoint Server Enterprise 2010
- Involve in customising SharePoint, masterpage design, UI integration, testing and deployment.
- Conduct administrator & user training
Project Size : 4
Project 16 : Government Intranet Portal
Project Description : It is agency’s intranet used by staff for sharing information and collaboration.
Technologies Used : MOSS 2007
Period : 2008 Jun – 2009 Sept
Services Provided :
- Involve in developing customise application hosting in Intranet portal.
Project Size : 3
Project 16 : Semiconductor’s Compensation Administration Tools (CAT)
Project Description : CAT is a compensation administration portal for partner to view the commission compute and paid based on the monthly sales. This project developed in ASP 3.0 and then upgrade to .Net.
Technologies Used : ASP 3.0, ASP.net
Period : 2007 Mar – 2008 Jun
Services Provided :
- Act as module team lead managing 2 developer working on change request.
- Act as Level 3 support on application maintenance
- Planning and design new architecture on migrating current application from ASP 3.0 to .Net
- Involve in writing test script.
Project Size : 6
Project 17 : Government Public Website for Education
Project Description : It is an education institution website offers overview, admissions, alumni and endowments, attachment programs, offices and centers, research, schools, events, and admissions. It is built using SharePoint (WSS 3.0).
Technologies Used : WSS 3.0
Period : 2006 Aug – 2007 Mar
Services Provided : Involved in application development and UI integration.
Project Size : 6
Project 18 : Banking Loan Application Management System (LAMS)
Project Description : It is a loan application management system used by the staff to submit loan application. It is built using VB6.
Technologies Used : VB6
Period : 2005 Oct – 2006 Aug
Services Provided : Involve in application maintenance and change request.
Project Size : 4
Timeline
Country Delivery Lead
Unisys Singapore Pte Ltd
11.2022 - 03.2024
Embedded Business Intelligent Practice Lead
NCS Pte Ltd
03.2021 - 11.2022
Senior Project Manager
NCS Pte Ltd
10.2018 - 11.2022
Project Manager / Solution Architect
NCS Pte Ltd
12.2014 - 09.2018
Senior Consultant
Dimension Data (Singapore) Pte Ltd
03.2012 - 12.2014
Senior IT Engineer
Sony Electronics Asia Pacific Pte Ltd
09.2009 - 03.2012
Master of Software Engineering - Software Engineering
National University Of Singapore
01.2009 - 06.2012
Application Consultant
National Computer System (NCS) Pte Ltd
06.2008 - 09.2009
Software Developer
Hewlett Packard (S) Pte Ltd
03.2007 - 06.2008
Software Specialist
Frontline Solution Pte Ltd
08.2006 - 03.2007
Software Developer
Paracation MSC Sdn. Bhd.
10.2005 - 08.2006
Analyst Programmer
Formis Software Dynamics Sdn. Bhd.
08.2004 - 10.2005
Bachelor of Science - Computer Science And Statistics
Campbell University
06.2002 - 06.2004
Project Management Professional (PMP) from PMI
AZ-900 Microsoft Azure Fundamentals
NICF- Text Analytics from NUS ISS
Certified Scrum Master (CSM) from Scrum Alliance, US
Developing Microsoft SharePoint Server 2013 Core Solutions
TOGAF 8.1 Certified Enterprise Architect, Open Group
Certificate in SAP BW 3.5
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