Chee Ah Lek (Alex)

1. Provide day-to-day quality support to manufacturing and ensure product build is compliance to process and product requirement.

2. Collaborate, update and maintain pFMEA.

3. Support event evaluation on nonconformity management like PRB, impact assessment, issue triage to ensure timely decision and closure.

4. Support quality improvement focusing on systematic root cause and develop effective CAPA implementations action with the FTQ concept.

5. Perform the DHR review for customer complaints.

6. Mentor and coach junior engineer in quality methodologies.

7. As subject matter expert in manufacturing risk assessment and customer complaints handling. Provide guidance, training on fundamental of the pFMEA and DHR review. Key contact point of site pFMEA related feedback/issue and MSO related customer complaints.

• Handle customers’ complaints and verify customer returns
• Perform root cause analysis using tools such as 5 Whys, Fishbone, 8D and Drill Drip Drill Wide (DDDW)
• Initiate and follow up on all correction and preventive actions in order to improve process capability and product quality
• Conduct non-conformance part (raw materials, in-process products and finished goods) reviewing and perform final disposition according to material and product specification
• Conduct internal audit to other department or section, or supplier/sub-con audit and drive the improvement.

• To lead a team of staff to handle and response on customer quality issues
• Customer audit and visiting coordination/ customer questionnaire (quality) and audit report
• Continuous improvement & problem analysis on quality engineering issues using Yield analysis & improvement, MRB, Internal CAR

• Ensure the performance and smoothness of quality control system
• On-line trouble shooting and line NC (non-conformance) study
• Customer complaints report and follow-up on corrective action
• Process/product capability study
• New model research and development
• Design inspection study and analysis.