Chanel Tan

• Handled confidential information in professional manner.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing mail and email.
• Updated and maintained confidential databases and records.
• Filed paperwork and organized computer-based information.
• Filing and maintain proper records of expenses.
• Adhere to compliance matters.
• Administrative support for new candidate onboarding.
• Daily task to task assignment.
• Ad-hoc duties as assigned.

• Scheduling of appointments.
• Assisting financial consultant for manual submission of documents (for claims, documents for underwriter assessment).
• Retrieve monthly printing records.
• Retrieve monthly unit productions records.
• Maintained entire family's schedule and organized events.
• Facilitated transportation to and from appointments.
• Administrative support for onboarding a candidate for licensing
• Attend meetings, take minutes.
• Filing and recording of monthly expenses.
• Preparation of documents for Roadshow.
• Other ad-hoc duties assigned.
• Daily task to task assignment.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail.
• Updating of customer's database for Sales Team.
• Attending to walk-in customers.
• Answering phone calls (attending to customer's enquiries, routing calls to respective personnel).
• Assisting Sales Team on mobile enquiries from their customer.
• Submission of router claims to vendor.
• Preparation and submission maintenance contract for new and existing customers.
• Submission of application form to Singtel

(for new sign-ups, renewal of existing broadband contracts, migration/upgrading of broadband services).

• Handling post-sales enquiries.
• Handling mobile sales sign-ups (providing quotation and application form to customer, sending tactical escalation to Singtel if customer requires discount on their monthly subscription, preparation of proposals

• Dealing with corporate clients.
• Managing Singtel's exclusive channel partner.
• Processing of mobile order and inform respective sales agent on the delivery date and slot.
• Managing customer's complaints.
• Advising customer on their mobile line re-contract eligibility, handset top-up amount.
• Processing for new line activation, vases activation, change of plan request or termination request.
• Mobile support for Marketing Department for events or function.

• Recorded contact information of customers and potential customers in internal database.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Called and update customers about their ready-for-service date of their broadband and delivery of their handset.

• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Cooked, prepared and bagged food for customers.
• Took orders, prepared meals, and collected payments.
• Documented customer orders and conveyed special requests to kitchen staff.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.

• Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Processing of customer payments.
• Directing walk-in customers to their seats.