Lisa Wong
Executive Secretary
Singapore
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
35
35
years of professional experience
3
3
Languages
Work History
Executive Secretary
Kuehne+Nagel (Asia Pacific) Management Pte Ltd
Singapore
01.2016 - 01.2024
- Provide support to 4 Senior Vice President namely Air, Sea, Sales and Finance
- Organize their travel arrangements, air tickets, hotel, transport, agenda, their presentations
- Communicate within Organization to make appointments, schedule meetings, collects information on their behalf
- Handling Travel Applications and Expense claims
- Handle air tickets for Team (Air, Sea, Sales and Finance)
- Negotiates and deals with business suppliers such as office equipment, Suntec season parking etc.
- Coordinated events and worked on ad hoc projects.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information
Executive Assistant
NBCUniversal Television
01.2013 - 01.2015
- Provide secretarial support to President / Managing Director
- Setting up department, divisions as Universal Studio just launch
- Maintains and updates filing system
- Communicate within Organization to make appointments, schedule meetings, collects information on behalf
- Screens all telephone calls and attends to personal matters like personal letters, travel arrangements, family matters etc.
- Plans, organize and control internal administration in accordance to corporate policies of organization
- Plans, organize, direct and coordinate work and resources of office and other departments in carrying out variety of clerical and related functions
- Negotiates and deals with business suppliers such as office equipment etc.
- Plans work schedule and delegates tasks and responsibilities.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Worked with senior management to initiate new projects and assist in various processes (ie working on Universal Studio project).
Executive Secretary
Walt Disney Company
01.2004 - 01.2013
- Facilitated smooth transitions during organizational changes or restructuring through proactive communication management.
- Setting up admin and other divisions as the department expands
- Collaborated with other departments to ensure smooth functioning of cross-functional initiatives and special events planning.
- Plans, organize, direct and coordinate the work and resources of an office and other departments in carrying out variety of clerical and related functions
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Ensured timely completion of projects by coordinating tasks among team members and monitoring progress.
- Coordinated travel arrangements and bookings for President.
- Ensured business continuity during executive absences by managing delegated tasks efficiently.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Personal Assistant
Walt Disney Television
01.2001 - 01.2004
- Provide secretarial support to the Vice President / Managing Director
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Senior Secretary
FedEx
01.2000 - 01.2001
- Provide secretarial support to the Managing Director
- Set-up the admin and HR system and helps in recruitment of IT Department.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Communicates and liaises orally or in writing with HR and Finance
- Places and makes calls and deals with simple matters and giving message and answer routine queries
- Make travel arrangements for all Directors.
Secretary/Administrator
Cendant Asia Pacific Pte Ltd
01.1999 - 01.2000
- Provide secretarial support to the President & CEO.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Arrange and attends Board Meetings for all shareholders (USA, Japan, & Australia).
- Set-up the admin system and helps in recruitment
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Admin Manager
Technics Offshore Engineering Pte Ltd
01.1995 - 01.1998
- Setting up admin and other departments as the Company expands
- Plans, organize and control the internal administration of an organization and participate in formulating the administrative policies of the organization
- Plans, organize, direct and coordinate the work and resources of an office and other departments in carrying out a variety of clerical and related functions
- Devices procedures for ensuring the Company and initials studies of the organization, including work methods
- Recruit and interview foreign worker for Production Department
- Negotiates and deals with business suppliers such as office equipments etc
- Plan and control the activities of other secretaries, clerical, purchasing and shipping
- Plans work schedule and delegates tasks and responsibilities
- Make changes in staff deployment, work procedures and office layout to improve efficiency and to deal with variation in workload, work content and similar contingencies.
Executive Secretary to Managing Director
Technics Offshore Engineering Pte Ltd
01.1993 - 01.1995
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Coordinated events and worked on ad hoc projects.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Created and managed office systems to efficiently deal with documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
Secretary to Managing Director
National Oxygen Pte Ltd
01.1991 - 01.1993
- Provide secretarial support to Managing Director and 2 Directors (Japanese)
- Communicate with other department on their behalf in their absence
- Screens all calls and visitors and directs them to their attention
- Places and makes calls and deals with simple matters and giving message and answer routine queries
- Attends to their personal matters like personal letters, banking, making travel arrangements and golf arrangements.
Teller
United Overseas Bank Limited
01.1989 - 01.1991
- Provide various counter services to customers at the bank
- Receives and pay out money and records transactions accordingly
- Process applications for savings accounts, fixed deposits, cheque deposit
- Balance transactions and verifies against computer printout
- Counts and balance cash at close of duty.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Some College (No Degree) - Academic
Fairfield Methodist Girls School
Singapore 04.2001 -
"A" Level - Academic
Orchard School of Arts & Commerce
Singapore 04.2001 -
Certificate - Secretarial Studies And Office Administration
Personnel & Organization
Singapore 04.2001 -
Skills
Problem-solving abilities
undefinedAvailability
Immediate
Personal Information
- Expected Salary: S$5,000.00
- Date of Birth: 02/01/69
Personal Qualifications
- 1990, Computer Appreciation
- 1990, Lotus 123
- 1996, Wordstar 2000 Plus
- 1997, Wordperfect 5.1
- 1996, Internal Quality Audit
- 1997, Microsoft Internet Explorer 3.0
- 1999, CREST Course - Personnel Effectiveness
Timeline
Executive Secretary
Kuehne+Nagel (Asia Pacific) Management Pte Ltd
01.2016 - 01.2024
Executive Assistant
NBCUniversal Television
01.2013 - 01.2015
Executive Secretary
Walt Disney Company
01.2004 - 01.2013
Some College (No Degree) - Academic
Fairfield Methodist Girls School
04.2001 -
"A" Level - Academic
Orchard School of Arts & Commerce
04.2001 -
Certificate - Secretarial Studies And Office Administration
Personnel & Organization
04.2001 -
Personal Assistant
Walt Disney Television
01.2001 - 01.2004
Senior Secretary
FedEx
01.2000 - 01.2001
Secretary/Administrator
Cendant Asia Pacific Pte Ltd
01.1999 - 01.2000
Admin Manager
Technics Offshore Engineering Pte Ltd
01.1995 - 01.1998
Executive Secretary to Managing Director
Technics Offshore Engineering Pte Ltd
01.1993 - 01.1995
Secretary to Managing Director
National Oxygen Pte Ltd
01.1991 - 01.1993
Teller
United Overseas Bank Limited
01.1989 - 01.1991
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