Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Hi, I’m

Celine KIM

Celine KIM

Summary

With 5 years of working experience in a rapidly growing small business, I have gained valuable exposure and proficiency across various fields and departments including Sales, Marketing, Business Development, Recruitment, Training, Team Leadership, and Management. This diverse background has provided me with a comprehensive understanding of the factors driving business growth and enhanced my communication and teamwork skills. Moreover, I possess a strong grasp of the importance of implementing effective processes and procedures to ensure the smooth and successful operation of the business. I have a deep passion for continuous learning and exploring new opportunities, always striving to achieve positive and greater outcomes.

Overview

5
years of professional experience

Work History

United Language Centre Pte.Ltd

Operations Manager, Customer Experience
01.2023 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

United Language Centre Pte.Ltd

Team Leader, Sales Operations
01.2020 - 12.2022

Job overview

  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

United Language Centre Sdn.Bhd

Branch Operations Executive
01.2021 - 08.2022

Job overview

  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Developed and managed online learning programme for Junior English course.

United Language Centre Pte.Ltd

Internship Student
08.2018 - 01.2019

Job overview

  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported with creating project marketing materials to promote services.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Explored Korean market in Singapore and contribute increasing the ratio of Korean students in the business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Chosun University
South Korea

Bachelor of Arts from French & Global Business
02.2019

Skills

  • Customer Experience Improvement
  • Data Analytics
  • Support team members and Communication skills with other departments
  • Conflict Resolution Techniques
  • Management Systems and Software
  • Operational Efficiency

Languages

Korean
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)

Additional Information

Vice-President of the department of French (March 2016 - August 2016)

  • Teaching French to juniors by managing Study Club
  • Managing the French Department and Organizing events (Festival, Programmes, etc)

Workcamp (International Volunteering in France)

  • 4 weeks programme in August 2014 and August 2015

Study in Université Bordeaux Montaigne, Département d'études de Français Langue étrangère - DEFLE (September 2016 - May 2017)

  • Obtained DELF B2

Internship - KOTRA Casablanca in Morocco (August 2017 - January 2018)

  • Translation and interpretation
  • Making a “Weekly briefing of the economy and trade of Morocco”.
  • Preparing the Delegation event for Korean companies which want to export their products and Morocco buyers who interest in Korea companies.

Interpreter (French-Korean)

  • Solar Wind Earth Energy Trade fair - EXPO (14-15 March 2018)
  • Business Meeting for exporting Agricultural and Marine products in Jeon-Nam, South Korea
    (May 2018)

Timeline

Operations Manager, Customer Experience

United Language Centre Pte.Ltd
01.2023 - Current

Branch Operations Executive

United Language Centre Sdn.Bhd
01.2021 - 08.2022

Team Leader, Sales Operations

United Language Centre Pte.Ltd
01.2020 - 12.2022

Internship Student

United Language Centre Pte.Ltd
08.2018 - 01.2019

Chosun University

Bachelor of Arts from French & Global Business
Celine KIM