Celine Chung Lai Keng
Summary
Dynamic training and development professional with a proven track record in designing and delivering structured training programs for care volunteers in hospital and community settings. Expertise in applying adult learning principles to effectively mentor volunteers, enhancing caregiving skills, particularly for frail seniors and dementia patients. Skilled in program management, ensuring seamless execution of volunteer initiatives while fostering strong collaborations with hospitals, community care providers, and healthcare professionals. Committed to promoting health education and wellness initiatives, aligning volunteer training with regulatory compliance and best practices to elevate patient support and engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Co-Founder, Director, Care Management Consultant, Lead Trainer
Care Coaching Pte Ltd
01.2024 - Current
- Care Coaching Pte Ltd founded in 2024 specializes in care management consultancy and delivery of training courses for caregiving, healthcare, eldercare, psychosocial wellness including self-care domains targeted at learners who are professionals, para-professionals health and social care workers, family caregivers including migrant domestic workers and public members.
- Our vision is to cultivate a care coaching-learning culture that facilitates and sustains learner’s growth and development in the healthcare and in particular the eldercare care industry.
- UEN202430999C
Associate Trainer (SSG Approved)
JL Institution Pte Ltd
01.2024 - Current
- Facilitating training for the following WSQ Course Modules:
- - Care Assistance (TGS-2021003235)
- - Support Services to Seniors (TGS-2021003231)
- - Basic Counselling (TGS-2021003232)
- - Constructive Counselling Skills (TGS-2022016102)
Principal Care Management Consultant and Lead Trainer
The Straits Resorts Pte Ltd
01.2026 - 06.2026
- A premium independent & assisted living residential facility targeted at seniors will be launched by The Resorts Pte Ltd at Johor, Malaysia in 2026Q1. Care Coaching Pte Ltd has been engaged to provide care consultancy services and conduct care support training in eldercare to the staff at the facility.
Manager (Caregiving & Community Mental Health Division)
Agency for Integrated Care (AIC)
01.2020 - 03.2024
- - Completed the review and harmonization of the caregiving curriculum for AIC’s Caregiver Training Grant (CTG) and Skills Future Singapore SFC eligible courses and training in Nov 2023
- - Completed the review of CTG evaluation criteria and matrix for CTG Training Providers & conceptualized the enhanced criteria, matrix and KPIs for Training Providers in 2023
- - Conceptualized, designed & developed the Family Caregiver Proficiency Framework & Training Roadmap in the Caregiver Learning Guidebook launched by the Agency of Integrated Care in Nov 2023
- Caregiving Department, AIC
Lead Trainer
Agency for Integrated Care (AIC)
09.2018 - 01.2020
- - Lead Trainer for facilitating training and workshops for Mental Health Awareness & Dementia Awareness, Dementia Friendly Singapore initiatives (Go-To-Points)
- - Lead Trainer for facilitating and training workshops to Community partners e.g. Home Team (SPF, ICA, CNB) CPF, HDB for mental health awareness and dementia awareness
- - Lead Trainer for ITE (College East), faith-based groups, corporate
- - Lead Trainer Mental Health Awareness and Caregiving modules for AIC’s Silver Generation Division
- - Lead Trainer for Train-The-Trainer programme for SMRT for Dementia Friendly Singapore initiatives in public spaces
- - Developed the Dementia Care Competency Framework (DCCF) and Competency Assessment Framework (Basic Level)
- - Developed the Assessment Plan @ DCCF Basic Level for the Community Care Partners in Dementia Care related job roles
- - Led the Planning and Implementation of the assessment plan to service providers
- Dementia Care Department, AIC
Assistant Manager
Agency for Integrated Care (AIC)
01.2010 - 01.2014
- - Programme Management and Programme Evaluation in CCMHD
- - Assisted with the planning and development of various outreach and engagement programmes for ASCAT, COMIT, CREST, Mental Health ambassadors health programmes
- Community Care Division - 2010
- Community Mental Health Division – 2011-2014
Education
Master of Public Health -
Saw Swee Hock School of Public Health, National University of Singapore
Singapore01.2013
Bachelor of Counselling - undefined
Singapore University of Social Science, Singapore (SIM University)
Singapore01.2010
State Certified Midwife - undefined
Central Midwife Board for England & Wales
United Kingdom01.1978
State Registered Nursing - undefined
General Nursing Council for England & Wales
United Kingdom01.1977
Skills
- Nursing Skills (Registered Nurse with Singapore Nursing Board)
- Care Consultancy Skills for Care Management and Care Delivery for Caregivers (Homecare)
- Counselling Skills - Inter-personal, Intrapersonal and Person-Centered
- Coaching Skills (Career)
- Life-Saving skills: Certified trainer for Basic Cardiac Life Support (BCLS) Automated External Defibrillator (AED); Cardiopulmonary Resuscitation (CPR) and First Aid for Choking
- Adult Education Skills for Workshop & Training Facilitation and Assessment, Focus-Group Facilitation, Train-the-Trainer Training and Assessment Facilitation
- Approved WSQ Trainer for Skills Future Singapore (SSG)
Affiliations
- Singapore Nursing Board (SNB) - Registration No : N8710595C
- Nursing & Midwifery Council (NMC, UK) - Registration No : 76B1081E
- Case Management Society of Singapore (CMSS)
Certification
- WSQ Advanced Certificate in Training and Assessment (ACTA) Certified Trainer (2018)
- Valid Certificate (Registered Nurse) with Singapore Nursing Board (SNB) (2026)
- Valid Basic Cardiac Life Support (BCLS) + AED (BVM) 2024-2026
- Effective Project Management (EFPM) 2014
- Coaching and Motivating Others for Managers (2012)
- Mental Health First Aid (MHFA), Singapore
LANGUAGES
English, Bahasa Malaysia – Written and verbal proficiency
Chinese (Mandarin) - Verbal proficiency
Chinese dialects - Verbal proficiency
Timeline
Principal Care Management Consultant and Lead Trainer
The Straits Resorts Pte Ltd
01.2026 - 06.2026
Co-Founder, Director, Care Management Consultant, Lead Trainer
Care Coaching Pte Ltd
01.2024 - Current
Associate Trainer (SSG Approved)
JL Institution Pte Ltd
01.2024 - Current
Manager (Caregiving & Community Mental Health Division)
Agency for Integrated Care (AIC)
01.2020 - 03.2024
Lead Trainer
Agency for Integrated Care (AIC)
09.2018 - 01.2020
Assistant Manager
Agency for Integrated Care (AIC)
01.2010 - 01.2014
Bachelor of Counselling - undefined
Singapore University of Social Science, Singapore (SIM University)
State Certified Midwife - undefined
Central Midwife Board for England & Wales
State Registered Nursing - undefined
General Nursing Council for England & Wales
Master of Public Health -
Saw Swee Hock School of Public Health, National University of Singapore