Background in customer service, vehicle transfer ownership. Adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution.
• Review and verify used car purchase and sales documents for payments, approvals, and proper documentation.
• Process full settlement for customers trading in their used cars.
• Maintain and update Excel control lists for car sales and purchase records.
• Generate invoices for sold vehicles.
• Handle payments for direct purchases of used cars.
• Manage vehicle processes such as number retention, replacement, ownership transfers, lay-up, deregistration, and encashment.
• Process customer refunds for overpayments and payments for direct car purchases.
• Record bank deposits, credit card, and PayNow transactions.
• Monitor temporary ownership transfers and other payment vouchers for used car sales.