Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Gan

Summary

Background in customer service, vehicle transfer ownership. Adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution.

Overview

18
18
years of professional experience

Work History

Customer Service Executive

MOTOR-WAY CREDIT PTE LTD
05.2019 - Current

• Review and verify used car purchase and sales documents for payments, approvals, and proper documentation.

• Process full settlement for customers trading in their used cars.
• Maintain and update Excel control lists for car sales and purchase records.
• Generate invoices for sold vehicles.
• Handle payments for direct purchases of used cars.
• Manage vehicle processes such as number retention, replacement, ownership transfers, lay-up, deregistration, and encashment.
• Process customer refunds for overpayments and payments for direct car purchases.

• Record bank deposits, credit card, and PayNow transactions.
• Monitor temporary ownership transfers and other payment vouchers for used car sales.

  • Prepare documents for vehicles’ inspection at Vicom
  • Road Tax Renewal.
  • Loan processing and contra payment to Hire-Purchase.

Administrative Executive

LIAN FONG CREDIT PTE LTD
02.2007 - 04.2019
  • Loan processing for in-house loan.
  • calling or whatapps hirer to chase the monthly instalment payment closely.
  • issued 4th schedule, repo letter & 5th schedule and uploaded repo documents to LTA portal.
  • arrange COE & road tax renewal.
  • arrange transfer ownership and sales balance.
  • Handle petty cash claims and cash reimbursement
  • Handle stationery record.
  • Ensure all cheques monthly instalment payment received are being bank in accordingly and cheque clearance next working day and key in official receipt in SUCCESS system.
  • Handle daily outgoing postage
  • Arrange bank-in or withdrawn cash at the bank.
  • arrange car exporter to view used car for sales of car body.
  • Arrange sub-con salary.


Education

No Degree - A LEVEL

SMK TENGKU MAHMUD ISKANDAR
02-2004

Skills

  • Team collaboration
  • Customer engagement
  • Administrative management
  • Document preparation
  • Front desk management

Languages

English
Intermediate (B1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)

Timeline

Customer Service Executive

MOTOR-WAY CREDIT PTE LTD
05.2019 - Current

Administrative Executive

LIAN FONG CREDIT PTE LTD
02.2007 - 04.2019

No Degree - A LEVEL

SMK TENGKU MAHMUD ISKANDAR
Catherine Gan