Cai Zhenxing

• Offered input for complex documents to support client-ready final versions.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Implemented robust security measures to safeguard sensitive company and customer data from potential cybersecurity threats.
• Conducted rigorous testing procedures, ensuring optimal performance of digital products prior to launch.
• Identified opportunities for cost savings by analyzing resource allocation across various projects and reallocating as necessary for maximum efficiency.
• Developed strong relationships with clients, proactively addressing concerns while continuously exceeding expectations throughout project implementation phases.
• Managed end-to-end project lifecycles, consistently delivering high-quality results on time and within budget constraints.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Self-motivated, with a strong sense of personal responsibility.

Key Achievements from 2019 -2023 :

• took over the portfolio and responsibility of another colleague which left . Need to handle 2 SII MOE posting projects.

Key Achievements from 2024:

• Current job scope consist of gathering user requirements and evaluating them into business requirements
• Based on analysis of requirement gathered the team will build and develop business solutions and conduct user acceptance testing before delivering and deployment
• While creating and maintaining functional specifications documents
• Providing user training and user manual to ensure users are well aware of required changes made and well informed
• Conducting daily scrum to identifying on development team’s the pain points and providing solutions in resolving them to increase productivity
• Conducting monthly sprint planning to work out sprint goal for the next sprint prioritize by stake holders and clearing task based on product backlog.

• have been working for more than 4 years with Immigration & Checkpoints Authority (ICA) supporting their applications as vendor under NCS
• Responsibilities assigned to were to attend to service/change requests process which includes performing impact assessment, development and testing by conducting business requirement analysis to achieve desired results expected by stakeholders within project schedule.