Bryan Lim
Summary
Client-focused Inside Sales Executive with 2 years of experience Excels at optimizing customer service. Successful in setting and meeting long-term goals through sales floor enhancements.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales Executive
Seng Heng Engineering Pte Ltd
03.2022 - 03.2024
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
- Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Met existing customers to review current services and expand sales opportunities.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Administrative Intern
AIA
03.2017 - 12.2018
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Sorted mail and dispersed to correct departments and employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Prepared and edited documents and reports for quality and accuracy.
- Entered data into system and accurately updated customer accounts.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Edited documents to keep company materials free of grammar errors.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Supported staff on special assignments and ad hoc projects.
- Worked well in a team setting, providing support and guidance.
Education
Nitec - Business Services
Institute of Technical Education
Singapore12.2017
Skills
- Vendor Management
- Database Management
- Upselling expertise
- Computer Proficiency and Microsoft Office
- Inventory and Stocking
- Quality assurance understanding
- Goal-Driven
- CRM software proficiency
- Friendly and Helpful
- Team Cooperation
- Customer Assistance
- Decision-Making
- Contract Processing
- Project Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Sales Executive
Seng Heng Engineering Pte Ltd
03.2022 - 03.2024
Administrative Intern
AIA
03.2017 - 12.2018
Nitec - Business Services
Institute of Technical Education
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