Summary
Overview
Work History
Education
Skills
Skills Abilities
Hobbies and Interests
Certification
Table tennis
Languages
Timeline
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Boo-Leong Khoo

Program Service Delivery
Singapore

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Program Delivery Manger

EMC / DELL Technologies
01.2012 - Current
  • Manage professional services delivery business for IT infrastructure solutions in DELL Technologies entire product portfolio (high end, mid range, SAN directors NAS storage, hyper-converged and converge infrastructure, data solutions, servers and network switches)
  • Plan and manage the Singapore professional services business outcome
  • Transform team in constant changing environment to achieve business objectives
  • Develop and motivate onshore and off shore teams to achieve goals

Project Management Officer (PMO)

EMC
01.2006 - 01.2010
  • Achieve in rolling out EMC methodologies and projects governance with the Singapore project team
  • Achieve operational metrics excellence for professional services projects in South Asia (including India).

Senior Project Manager

EMC
01.2003 - 01.2006
  • Manage and implement all public sector projects with Ministry of Defense, and cleared for category 1 security projects with various agencies such as CSIT, DSTA and DSO.
  • Manage stakeholders during crisis, provide resolution to escalations.

Presales Engineer

EMC
01.1998 - 01.2003
  • Provide business solutions to achieve value proposition to customers, identify opportunity areas with executives for improvements. Educate technical leaders who are responsible for their company infrastructure with the state of the art solution and a sustainable environment.

Technical Manager

Caveman Graphics
01.1996 - 01.1998
  • Delivery of technical solution to creative industry in media and broadcast industry
  • Implementing of 3D modeling and animation software, broadcast video software and equipment.

Education

Bachelor of Arts - Translation and Interpretation (English / Chinese)

Singapore University of Social Sciences (part Time)
Singapore
12.2023

Bachelor of Science - Engineering

University of Strathclyde
United Kingdom, Glasgow
08.1986

Skills

  • Business Transformation
  • Project / Program Management
  • Service Delivery
  • Vendor Management
  • Time Management
  • Crisis / Escalation Management
  • Managing Project Managers both onshore and offshore

Skills Abilities

  • Business Management, Achieved more 40 quarters of business financial goals and operational KPIs set and committed to Management., Responsible for full Singapore professional services revenue, and the governance of the business, revenue from US$500K to 10 folds per quarter in 10 years., For the last 1 year, an increase of $150k of revenue every quarter during the global business down turn was achieved., Achieved full Singapore professional services in operational profits, expenses and margin., Formulate off shore team engagement and partners strategy to achieve expanding business., Achieve internal cost savings program to improve margin. Ranging from more effective use of remote resources and a combination of outsource partners., Achieved multiple transformational restructuring of Professional Services team over the years to meet changing and challenging business environment., Developed and implemented major transformation in legacy EMC era of solutions architect cum technical project managers to well-defined project managers, solutions architect and implementation engineers roles, Developing a team of off shore project managers to compliment on shore project team
  • Resource Management, Currently lead a team of 12 project managers, and a remote team of 5 project managers, Technical team consisting of 30 solutions architect and implementation specialists together deliver the Professional Services business, Developed and implemented remote extended arm of resources to compliment onshore team for better cost effectiveness and efficiency
  • Communication, Conduct management reviews on business goals and progress with internal stakeholders., Conduct internal stakeholder meeting with resource management to ensure enough resources are available to generate revenue, Conduct regular reviews with project owners both onshore and offshore, work with various functions to drive business end results, Report on business progress to Geo Lead/management on new initiative and strategy., Conduct quarterly business progress and review with APJ Lead

Hobbies and Interests

  • Table tennis
  • Inline skating
  • Golf
  • Squash
  • Watching movie
  • Reading

Certification

PMP - Project Management Institute

Table tennis

I have taken in a club level competition during my time in Glasgow, and I am actively practicing and still improving my skills weekly for better health and fitness. 

Languages

Dialect - Hokkien, Teochew and Cantonese
Intermediate (B1)

Timeline

Senior Program Delivery Manger

EMC / DELL Technologies
01.2012 - Current

Project Management Officer (PMO)

EMC
01.2006 - 01.2010

Senior Project Manager

EMC
01.2003 - 01.2006

Presales Engineer

EMC
01.1998 - 01.2003

Technical Manager

Caveman Graphics
01.1996 - 01.1998

Bachelor of Arts - Translation and Interpretation (English / Chinese)

Singapore University of Social Sciences (part Time)

Bachelor of Science - Engineering

University of Strathclyde

PMP - Project Management Institute

Boo-Leong KhooProgram Service Delivery