BERNADETT GAMBOA TIGLAO
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
20
20
years of professional experience
Work History
SERVICE SUPERVISOR
P S GOURMET PTE LTD
06.2014 - Current
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Assist restaurant manager with day to day. operations.
- Cover manager's role in the absence of the restaurant manager
Service Crew
RE&S Pte Ltd
03.2012 - 05.2014
- Worked well with teammates and accepted coaching from management team.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to meet high standards of service during peak hours.
Service Crew
Jollibee Inc
03.2005 - 08.2011
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Associate of Applied Science - ASSOCIATE IN COMPUTER SECRETARILAL
ARELLANO UNIVERSITY
MANILA, PHILIPPINES06-1995
High School Diploma -
TORRES HIGH SCHOOL
MANILA, PHILIPPINES03-1993
Timeline
SERVICE SUPERVISOR
P S GOURMET PTE LTD
06.2014 - Current
Service Crew
RE&S Pte Ltd
03.2012 - 05.2014
Service Crew
Jollibee Inc
03.2005 - 08.2011
Associate of Applied Science - ASSOCIATE IN COMPUTER SECRETARILAL
ARELLANO UNIVERSITY
High School Diploma -
TORRES HIGH SCHOOL
Similar Profiles
Jansen AbrahamJansen Abraham
Chef at P.S Gourmet Pte. Ltd.Chef at P.S Gourmet Pte. Ltd.
Kanaga MathusKanaga Mathus
Sales Executive at First Gourmet Pte LtdSales Executive at First Gourmet Pte Ltd
Jesusa "Jess" De LunaJesusa "Jess" De Luna
Assistant Manager at Open Farm Community - Spa and Esprit Pte Ltd.Assistant Manager at Open Farm Community - Spa and Esprit Pte Ltd.