Belinda Goh
Summary
Dependable Patient service associate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PSA position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Patient Service Associate
National Skin Centre
09.2023 - 12.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Associate
Healthway Medical Group
01.2021 - 09.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - Higher Nitec in Business Event Management ( PT )
ITE
Ang Mo Kio12.2025
No Degree - Nitec in Business Services
ITE
Ang Mo Kio12.2021
Skills
- Insurance Verification
- Computer Proficiency
- Active Listening
- Excellent Communication
- Patient Education
- Empathy and Compassion
- Organizational Skills
- Attention to Detail
- Appointment Scheduling
- Problem Solving
- Telephone Etiquette
- Time Management
- Teamwork and Collaboration
- Office Equipment Operation
- Healthcare Knowledge
- Customer Service
- Registration and Scheduling
- Payment Collection
- Payment Calculation
Languages
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Patient Service Associate
National Skin Centre
09.2023 - 12.2023
Patient Service Associate
Healthway Medical Group
01.2021 - 09.2023
No Degree - Higher Nitec in Business Event Management ( PT )
ITE
No Degree - Nitec in Business Services
ITE
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